- Contacting all related to the accounts in the work queue daily, and provide sound collection follow-up on delinquent accounts.
- Research and adjust customer accounts as necessary, including
- Confer with internal and external customers by telephone and by email to resolve past due balance and secure payment on overdue balances
- Process credit requests
- Send disconnect notices out every month by the 3rd business day and throughout the month as necessary.
- Maintain ETL (end of term liability) log and terminate customers immediately upon nonpayment.
- Work with departments to develop processes as it relates to the customer and collections
- Strong analytical skillsRequired Experience/Qualifications:2+ years of experience in a Collections/Accounts Receivable environment preferredDemonstrable ability to hit core KPIs and targetsDemonstrated reporting and process improvement experienceEffective written and verbal communication skillsStrong organizational skills, with attention to detail, accuracy and accountabilityAbility to multi-task, adapt to multiple demands and shifting/competing priorities, and deliver high quality work in a fast-paced environmentProficiency in Excel and WordDesirable Experience/Qualifications:Experience in Telecommunications an advantage but not essentialCore CompetenciesData Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
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Inclusion and Diversity Specialist - United Kingdom - GTT
Description
Job Title:
Collections Specialist Location:
UK (remote)
Language Skills:
English (additional language skills a bonus)About
GTT:
GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds.
We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.
For more information on GTT, please visit Summary:
The Collections Specialist is responsible for a portfolio of clients, ensuring that each client is contacted via phone and email and makes payment according to the contractual terms.
In doing so, the Collections Specialist plays a key role in helping GTT to meet its cashflow targets as well as minimising levels of overdue debt and bad debt write offs.
The Collections Specialist will also help to resolve disputes, working with contacts at the client and liaising with internal stakeholders in Sales, Billing and Service Delivery to understand, identify and get to the root cause.
The ability to show an inquisitive mind, solve problems and push proactively to get results are qualities which will fit well with this role.
The Collections Specialist should be able to manage and drive stakeholder relationships across the business ensuring high levels of customer service and leveraging relationships to drive results for the team.
Working with an assigned number of Account Managers to assist in the daily collections effortsRequired Skills and Competencies:
Understanding and insight into evaluating current product quality and production methods and ability to maintains focus on the continuous improvement of processes, products and services.
Accounts Payable (A-P):
Knowledge of an organization's billing requirements; ability to utilize the proper tools and follow accounts payable practices and procedures.
Accounts Receivable (A-R): Knowledge of an organization's billing requirements; ability to utilize the proper tools and follow accounts receivable practices and procedures.
Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices.
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