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    Advisor services - Edinburgh, United Kingdom - Trip

    Trip
    Trip Edinburgh, United Kingdom

    1 week ago

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    Description
    Italian Speaking Customer Service Advisor
    Full Time Edinburgh International Business Other Job ID:4331

    com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

    We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages.

    We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

    We are seeking a passionate and enthusiastic Italian speaking Customer Advisor to join our team in our Edinburgh office.

    You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve.

    These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.

    32 days annual leave
    Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
    Employee well-being program, Employee Assistance Program and enhanced sick pay
    Monthly performance based bonuses
    Extensive learning opportunities and resources to further your career
    Annual travel points which can be redeemed at Trip.
    Enhanced family policies (maternity/paternity/adoption)
    Life and health insurance
    Discounted parking pass at Fountain Park
    Birthday cake on your birthday
    Refer a friend bonus scheme
    Alongside our excellent benefits package we are committed to investing in your learning and development to support you building a career at

    5 hours, Monday through Sunday, with one unpaid hour for lunch with the options of rotational shift patterns ranging from 7am to 10pm.

    At this time the working hours for our Italian line are Monday through Friday 7am to 10pm.
    Location - Our contemporary workspace is based at Lochrin Square in Fountainbridge, Edinburgh.
    Salary - We offer a competitive salary of £24,000 per annum plus a £1000 language allowance.
    Providing exceptional service to our customers, being the first point of contact responding to various travel queries.
    Providing resolutions to our customers via Call, Chat and Email.
    Keeping up-to-date with the latest promotions, initiatives and company policies/procedures.
    Assisting in ad hoc assigned projects.
    Must be fluent in Italian and English
    Good knowledge of Microsoft Office suite
    Proficient typing abilities
    Enthusiastic approach with the desire to hit your goals and passionate about continuous development
    Travel & Tourism industry experience

    As an international team, we embrace an open and inclusive culture that supports personal growth and career development. Be Aware of Recruitment Fraud
    If you receive any dubious communications, report them immediately to
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