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    Data Quality Advisor - London, United Kingdom - Get Living London Limited

    Get Living London Limited
    Get Living London Limited London, United Kingdom

    1 week ago

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    Description

    This is a new role created in the Customer Hub Resident Enquiries Team and reporting to the Head of Resident Enquiries.

    They will handle customer leasing enquiries in a professional and timely manner and support the wider Customer Hub when required.

    Manage incoming enquiry telephone calls, emails, live chat requests, portals and follow up activity.

    Escalate any customer issues or complaints to line manager to ensure these are effectively managed and the relevant action is taken in accordance with management procedures.

    Be an all-round brand ambassador for Get Living.
    Enhance the quality of customer interactions, ensuring compliance, regulatory and legal obligations are met across all interactions.
    Ensure 100% accuracy of data recording on internal systems.
    Advertise homes on internal and external websites.
    Stay up to date with the local market and what competitors are doing (e.g. what amenities, products they have, their prices).
    Support the wider Customer Hub in delivering the resident experience.
    Be an all-round brand ambassador for Get Living .
    Excellent customer service experience via telephone and email
    Diversity & Inclusion

    All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

    Get Living is responsible for providing a safe and healthy environment for all employees, residents, commercial occupiers, service providers, and visitors who may be affected by its undertakings across its portfolio.

    We are committed to continual improvement of performance, recognising the importance of investing in the health and welfare of our Employees by providing a physical and social working environment which is conducive to maintaining a healthy, fit and highly motivated workforce.

    We encourage a positive health and safety culture by actively promoting occupational health and safety through the provision of information, training, instruction and supervision.

    Through ongoing consultation with employees, partners and suppliers everyone is enthusiastically involved in managing risk and ensuring that our sites are a safe place to live, work and visit.

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