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    Consultant Relations Administrator - Swansea, United Kingdom - IQUW Group

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    Description

    We recognise that for some, motor insurance is more than just a must-have; That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer's needs.

    The Customer Relations Consultants provide an excellent claims service through the resolution of any reportable complaints, including those addressed to the Chief Executive, Lloyds the FOS or any other relevant regulatory body.

    To negotiate the settlement of claims in an efficient, fair and economical manner in accordance with the policy wordings. They also advise complaint handlers in the operational areas on handling strategies, regulations, and requirements. Actively handling complaints in an effective manner within timescales in accordance with the complaint handling procedures
    Checking all new complaints on a daily basis, ensuring these are distributed to the team and that they are handled within company policy to achieve validation, investigation and negotiation in accordance with level of expertise/authority and responsibility of staff
    Supporting and ensuring compliance with Lloyds and FCA regulations
    Investigating the underlying cause of complaints and trends, making recommendations for improvements to systems and/or training requirements.
    Disability Discrimination, Data Protection, Proceeds of Crime, Risk etc
    Support Health and Safety through highlighting issues.
    Competitive Benchmarked Salary
    ~25 days holiday
    ~ Discretionary bonus scheme
    ~ Employee assistance programme
    ~ Annual holiday buy (up to 3 extra days)
    ~ Salary sacrifice benefits
    ~ Annual benefits reviews
    ~ The option for professional qualifications and study support


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