- Owning the IT Service Continuity Management (ITSCM) framework, standards, procedures and FCA ITSCM plans, ensuring alignment to the FCA risk appetite, and leading the development of ITSCM plans with Technology Product Groups & 3rd party IT Suppliers
- Co-ordination and execution of ITSCM testing schedule, updating plans and applying appropriate change control
- Undertake ITSCM SME escalation for incident resolution within the FCA Crisis and Incident Management Frameworks and executing ITSCM plans when a business disruption, incident or crisis occurs, coordinating with Service Management teams and 3rd party IT Suppliers
- Providing ITSCM requirements and SME guidance to projects, review business requirements to ensure they meet ITSCM framework, standards and procedures, review high level designs to ensure they incorporate and meet ITSCM Non-Functional Requirements and align to the FCA risk appetite
- Contributing to the Service Design Package and change releases for all ITSCM elements, coordinating the development of the ITSCM plans; ensuring the ITSCM capability is aligned, and quality assure the completion of ITSCM capability and operational acceptance testing for ITSCM requirements
- Contributing ITSCM risks and issues to programme/project/operational risk registers and identify mitigating actions. Identifying Technology operational ITSCM risks, owning ITSCM risks on the risk register and providing mitigating actions
- Maintain ITSCM Management Information including dashboards and other metrics by ensuring assurance plans are regularly updated and maintained
- 25 days holiday per year plus bank holidays
- Private healthcare with Bupa
- A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)
- Life assurance of eight times your basic salary
- Income protection
- Experience in an IT Service Continuity role including planning, testing & executing end to end ITSCM recovery plans
- Experience of ITIL ITSCM and Change frameworks, developing policies/standards and procedures. ITIL V3/V4 certified
- Understanding of technology architecture and associated resiliency of services including Cloud based technologies
- Effective communicator and stakeholder that collaborates well. This includes challenging and influencing to determine the accurate impact to the business of service continuity failures and articulating complex technical and business outcomes to senior leadership
- Able to deliver high quality and realistic end to end ITSCM recovery plans that meet expected business recovery timescales.
- Effective facilitator who can co-ordinate ITSCM recovery activities across multiple teams and 3rd party vendors during a major incident
- Substantial experience of leading project managers and business stakeholders through Service Continuity processes, coaching and advising in the benefits and methods of Service Continuity Planning
- Analytical, able to rationalise data from several sources and create meaningful insights that can be incorporated into the Service Continuity framework. Ability to analyse business impact assessments analysing the impact on business operations and reputation
- Good commercial awareness including previous experience working with 3rd party Suppliers
- Experience of providing ITSCM services during major incidents including cyber related activities
- Experience of ITSCM services where cloud technologies are used
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IT Service Continuity Manager - London, United Kingdom - Financial Conduct Authority
Description
IT Service Continuity Manager
Salary: National from £51,200 to £72,000 and London from £56,400 - £78,000
Are you looking to work in conjunction with Senior Leadership and other key teams / SMEs to develop and support the operational resilience for the FCA organisation?
The team/department
You will be part of the IT Service Continuity Management team within Service Operations Technology Resilience that are responsible for all IT Service Continuity Management (ITSCM) aspects across the service lifecycle focused on both BAU operations and projects.
What you will be doing (the role)
What you will get from the role
Your work will be both varied and challenging. You will have an opportunity to understand, shape, mature and help deliver the FCA's IT Service Continuity Management capability. You will work closely with a wide range of internal stakeholders including Product Groups, 3rd Party Suppliers and senior FCA decision makers. You will have excellent opportunities to develop knowledge and gain exposure across the FCA.
Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.
Core benefits that you will receive as standard are:
We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.
Due to the nature of this role, occasional out of hours / weekend working may be required to support key service continuity events.
The skills and experience you will have
Minimum
We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role.
Essential criteria
About the FCA
The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here.
The FCA's Values & Diversity
Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.
The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our Senior Associate role.
Flexible working
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can't promise to give you exactly what you want but we won't judge you for asking.
Multi-location
As part of the FCA's on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds, or London offices. This means that as part of the application process you will be able to select your preference of which office location you would like to work from.
Useful information
Applications for this role close at 23:59 on the 21st May 2024.
This role is graded as Senior Associate - Regulatory
Got a question?
If you are interested in learning more about the role please contact:
For internal applicants, please contact Michael Wood at k
For external applicants, please contact Asha Gladis at k
What to expect from our interview process
This will involve a written assessment, if successful you will be invited to attend a one hour technical and competency-based interview.
Application support
We want to remove any possible barriers and are committed to providing a wide range of reasonable adjustments so that you can keep the focus on your conversations and be at your best.
If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible.
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