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Wandsworth

    Property Management Officer - London Borough of Wandsworth, United Kingdom - Richmond and Wandsworth Councils

    Richmond and Wandsworth Councils
    Richmond and Wandsworth Councils London Borough of Wandsworth, United Kingdom

    Found in: Talent UK C2 - 3 days ago

    Default job background
    Full time
    Description

    The Role

    :

    Customer service skills : Some service users are vulnerable or come from challenging backgrounds so being able to listen and support is essential whilst remaining calm and professional. The main objective is to deliver the best service we can to those that need it.

    Writing Skills : Accurately recording on the management system, writing letters and reports, you will need to be able to write clearly and to a high standard as regular contact with residents and other stakeholders is a feature of the role.

    Basic knowledge of property management : You will need to understand the basics of health and safety and homeless procedure, however support will be given to candidates to build on this knowledge and on the job learning will take place.

    Proactive and organised : You will need to effectively manage cases to completion, making sure that actions are taken in a timely manner and communication is regular. Taking pride and ownership of cases and focusing on delivering an excellent service.

    Stakeholder relationships: Working with adiverse client group you will need to build professional relationships with stakeholders such as private landlords and other services in the wider Housing and Council departments such as repairs and maintenance.

    Empathy and listening: At times service users may be struggling and it is important that you recognise this when dealing with service users.

    Qualifications, Skills and Experience:

    Ability to work independently, motivated and put people first

    Excellent written and verbal communication skills and the ability to adapt to a diverse range of clients

    Excellent customer service skills

    Excellent organisation skills and the ability to prioritise

    Commitment to maintaining and improving the quality of services provided.

    If you are passionate about making a positive impact on Richmond and Wandsworth's ability to deliver services, possess the required skills, and thrive in a challenging yet highly rewarding environment, we invite you to apply for this opportunity.

    Indicative Recruitment Timeline

    Closing Date: th May

    Shortlisting Date: w/c th May

    Interview Date: tbc

    Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

    We are proud to be a Disability Confident employer . If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

    We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

    We offer a wide range of benefits designed to attract, develop and reward our employees such as days annual leave (including Bank Holidays), flexible working and a generous pension plan.

    Richmond and Wandsworth Councils

    Attached documents

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