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Chorley

    CSM Manager - Chorley, Lancashire, United Kingdom - BeTechnology Group

    BeTechnology Group
    BeTechnology Group Chorley, Lancashire, United Kingdom

    1 week ago

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    Description
    Customer Success Manager

    Location:
    Chorley, full time.
    You must be local to Chorley and happy to be in the office full time.

    We are currently partnered with a managed services provider in Lancashire who are seeking a driven and passionate Customer Success Manager to join the team.

    Our client is seeking a Customer Success Manager that can manage a portfolio of clients and ensure customer satisfaction and retention by understanding their needs and eliminating any concerns.


    Personalized Service:
    Providing tailored and personalized service to each client to foster loyalty and support.

    Anticipating Future Requirements:
    Proactively identifying future needs and requirements of clients to provide timely solutions and support.
    Leveraging company resources, such as Orca products or services, to address client needs and resolve issues.

    Objective:

    The main objective is to provide exceptional customer service to the existing client base, with the ultimate goal of ensuring customer satisfaction, retention, and loyalty.

    Foster loyalty and support with key client contacts.
    Provide exceptional customer service to the existing client base.

    In summary, the role focuses on building strong relationships with clients, understanding their needs, and ensuring that the company's products or services meet those needs effectively while providing exceptional customer service.

    Existing experience working within IT services and IT consulting

    • Experience in customer success
    • Life assurance
    • Health Care plan
    • Training and development opportunities
    • Company pension contributions
    • Clear progression plan
    -

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