- Able to speak, read and write English at a level that enables you to complete your role, for example, to understand instructions and communicate effectively with stakeholders and/or other team members
- Experienced in effectively working in a collaborative manner in a large scale, fast paced environment within a multifunctional technical team
- Flexibility when it comes to shifts/overtime and adaptable to changes forced by business needs
- Excellent telephone manner and communication skills - both written and oral
- Previous Customer Services/Call Centre/Helpdesk experience
- Previous retail store experience
- Enjoy challenges and have the ability to work on your own initiative and as part of a team
- Be enthusiastic and willing to learn new skills whilst having a responsible attitude
- To have worked in a Next retail store is advantageous, but not essential
- Experience using call logging software
- Have experience using GSuite
- Full UK driving licence due to timings of shifts
-
IT Support Analyst
1 week ago
Recruitment Genius Leicester, United KingdomThis is an opportunity to join a specialist eCommerce website developer and system integrator providing eCommerce, software development, marketing and technology services. We are looking for a person to join our IT team who can specialise in supporting ourinfrastructure developme ...
-
Customer Support Analyst
6 days ago
Lorien Leicestershire, United Kingdom**Customer Support Analyst** · =================================================== · We are currently looking for Colleague Support Analysts to join the established support team at NatWest, full training on the banks processes and systems will be provided. The role will require y ...
-
Application Support Analyst
1 day ago
Evermore Global Leicester, United Kingdom**Application Support / Retail / ERP / Dynamics NAV / Dynamics 365 Business Central** · **Location: Leicester** · **Salary: £40,000 + Benefits** · **Permanent** · **Responsibilities / Essential Skills** · - Providing Application Support, prioritizing incidents based on the Busine ...
-
Support Analyst
5 days ago
Pontoon Warwick, United Kingdom**Service Management Analyst** · **6 months** · **Warwick (2 days in the office)** · My client is an international electricity and gas company and one of the largest investor-owned Energy companies in the world. They play a vital role in delivering gas and electricity to many mil ...
-
IT Support Analyst
1 day ago
Circle Recruitment Northampton, United KingdomIT Desktop Support Analyst - Northampton · IT Support Analyst with a minimum of 2 years of experience in 1st and 2nd line IT support environment and Microsoft & Windows Desktop Support, is required to join a growing IT team within a leading law firm in central Northampton. · This ...
-
IT Support Analyst
6 days ago
Akkodis Derby, United KingdomI'm recruiting for an IT Support Analyst contractor to provide 1st Line Support for a Global client in Derbyshire. This is an initial 6 month contract which will have the possibility to extend on an ongoing and continual rolling 6 month basis. I'm lookingfor someone with strong c ...
-
IT Support Analyst
1 week ago
Optima UK Inc Ltd Leicester, United Kingdom Permanent, Full timeJob Title: IT Support Analyst · Location: Leicester · Salary: up to £30,000 · Job Type: Permanent · The Role · Our client is currently looking for an IT Support Analyst. My client is a leading manufacturer of ambient foods. The successful candidate will play a key role in being r ...
-
IT Support Analyst
2 hours ago
Optima UK INC Ltd Leicester, United KingdomJob Title: IT Support Analyst · Job Type: Permanent · Our client is currently looking for an IT Support Analyst. My client is a leading manufacturer of ambient foods. The successful candidate will play a key role in being responsible for the maintenance as well as the reliable ...
-
IT Support Analyst
2 hours ago
Workingmums Leicester, United KingdomJoin our POS Control team and play a key role in improving performance and delivering the best possible service to our colleagues in stores. Based at Head Office, Enderby. · Reporting into the POS Team Leader, you'll be working in a team of 18 with the ultimate goal ensuring we ...
-
IT Support Analyst
1 week ago
Workingmums Leicester, United KingdomJoin our POS Control team and play a key role in improving performance and delivering the best possible service to our colleagues in stores. Based at Head Office, Enderby. Reporting into the POS Team Leader, you'll be working in a team of 18 with the ultimate goal ensuring we res ...
-
Support Analyst
1 week ago
Crimson Leicestershire, United KingdomIT 2nd Line Support Analyst – LeicestershireUp to £27,0005 days per week onsite – On call Bonus schemeShift pattern – Monday- Friday – rolling shift pattern 7am-3.30pm, 8am-4:30pm, 9am-5.30pm, 9.30am-6pm (includes Bank Holidays)IT 2nd Line Support Analyst required for a leading c ...
-
Senior Support Analyst
6 days ago
Kingdom Bank Nottingham, United Kingdom**Job Title**:Senior Support Analyst · **Location**:Nottingham · **Salary**: £34,000 and £38,000 · **Job type**: Full Time, 35 hours per week to be agreed under company flexible working policy, but generally expected to be Mondays to Fridays and between 8.00am and 6.00pm. · Our p ...
-
Application Support Analyst
1 week ago
Macildowie Recruitment and Retention Market Harborough, United Kingdom**THE OPPORTUNITY**: · Macildowie are currently recruiting for an **Application Support Analyst** vacancy working for a business based in Leicestershire. · This is a permanent full time position which offers hybrid working. · **THE ROLE & YOUR RESPONSIBILITIES**: · Investigate In ...
-
Helpdesk Support Analyst
5 days ago
IT Talent Solutions Ltd Sutton, United KingdomHelpdesk Support Analyst required by my leading client. · You will be working within a highly technical support environment providing helpdesk support to a number of key users. · You will be provided with an excellent opportunity to build on your fundamental IT knowledge and use ...
-
Customer Support Analyst
1 day ago
Avanti Nottingham, United KingdomAvanti Recruitment are working with a Software company that provides cloud platforms for the legal sector. With continued growth they are looking for a Customer Support Analyst to join their team of 9. · It is essential that you: · - Have experience working on a helpdesk (at leas ...
-
Customer Support Analyst
1 day ago
Avanti Nottingham, United KingdomAre you a customer-focused problem solver with a passion for technology? Avanti Recruitment is working with a leading software company that provides cloud platforms for the legal sector. We're looking for a Customer Support Analyst to join a team of 9 intheir Nottingham office. · ...
-
Customer Support Analyst
1 day ago
Careers Plus Nottingham, United Kingdom**Essential** · - strong experience of Microsoft Dynamics CRM 365 (including configuration and customisation) · - experience relaying and translating customer requirements and technical details clearly across the team · - proven experience communicating clearly and effectively wi ...
-
Project Support Analyst
1 week ago
NEXT Leicester, United Kingdom PermCome and work for one of the UK's biggest retailers. A FTSE 100 plc, Next is everything you could imagine and so much more. At Next we are constantly innovating, constantly working on something new and constantly creating more and more exciting new products, which means no day is ...
-
POS Support Analyst
1 week ago
Workingmums Leicester, United KingdomJOB DESCRIPTION · Join our POS Control team and play a key role in improving performance and delivering the best possible service to our colleagues in stores. Based at Head Office, Enderby. Offering up to £25,187. · About the Team · Reporting into the POS Team Leader, you'll b ...
-
Support Centre Analyst
1 week ago
Workingmums Leicester, United KingdomJOB DESCRIPTION · About the Team · Reporting into the Next and TP Support Manager , you'll be working in a team of 11 with the ultimate goal of ensuring we resolve IT issues for users around the business in a timely manner and all tasks are completed accurately, on time and in ...
POS Support Analyst - Leicester, United Kingdom - NEXT
Description
Join our POS Control team and play a key role in improving performance and delivering the best possible service to our colleagues in stores. Based at Head Office, Enderby.
About the Team
Reporting into the POS Team Leader, you'll be working in a team of 18 with the ultimate goal ensuring we resolve store IT issues in a timely manner and all tasks/jobs are completed accurately, on time and in line with the operations procedures.
About the Role
You'll be providing 1st line technical support and answering queries via phone and chat. You'll be expected to use different skills and experience to handle all types of queries in this fast paced team whilst keeping abreast of new systems/software developments in Next stores.
In this role, you'll log all contact types into ServiceNow and ensure all incidents are kept up to date as well as escalating more complex queries to our 2nd/3rd line support teams.
You'll get to work with 3rd party companies and other teams within the department as another large part of this role is to keep the various teams in IT updated and aware of any issues. You'll also be responsible for highlighting common trends and issues.
Keeping users up to date with progress of incidents is paramount in this role, as is promoting the department in a professional manner and taking ownership of user queries.
This role consists of full time hours and requires in-office working for each shift due to the nature of the systems we use. The hours for the role are as below:
Shift:
Mon 13:00-21:00
Tues off
Wed 13:00-21:00
Thurs 13:00-21:00
Fri 13:15-21:00
Sat 12:30-8:30
Sun off
Essential Criteria:
Desirable: