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    IT Support Analyst - Leicester, United Kingdom - Workingmums

    Workingmums
    Workingmums Leicester, United Kingdom

    1 week ago

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    Description

    Join our POS Control team and play a key role in improving performance and delivering the best possible service to our colleagues in stores.

    Based at Head Office, Enderby.

    Reporting into the POS Team Leader, you'll be working in a team of 18 with the ultimate goal ensuring we resolve store IT issues in a timely manner and all tasks/jobs are completed accurately, on time and in line with the operations procedures.

    You'll be providing 1st line technical support and answering queries via phone and chat.

    You'll be expected to use different skills and experience to handle all types of queries in this fast paced team whilst keeping abreast of new systems/software developments in Next stores.

    In this role, you'll log all contact types into ServiceNow and ensure all incidents are kept up to date as well as escalating more complex queries to our 2nd/3rd line support teams.

    You'll get to work with 3rd party companies and other teams within the department as another large part of this role is to keep the various teams in IT updated and aware of any issues.

    This role consists of full time hours and requires in-office working for each shift due to the nature of the systems we use.


    Shift 1:
    Saturday 11:45am - 19:30pm

    Able to speak, read and write English at a level that enables you to complete your role, for example, to understand instructions and communicate effectively with stakeholders and/or other team members
    Flexibility when it comes to shifts/overtime and adaptable to changes forced by business needs
    Excellent telephone manner and communication skills - both written and oral
    Previous Customer Services/Call Centre/Helpdesk experience
    Be committed and flexible with great attention to detail
    To have worked in a Next retail store is advantageous, but not essential
    Experience using call logging software
    Full UK driving licence due to timings of shifts

    You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland.

    We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world Company performance based bonus
    ~ Sharesave scheme
    ~ OFSTED outstanding in all areas
    ~10% off most partner brands & up to 15% off Branded Beauty
    ~ Access to fantastic discounts at our Staff Shops
    ~ Restaurants with great food at amazing prices
    ~ Access a 24/7 digital GP and other free health and wellbeing services
    ~ Free on-site parking

    We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary.

    Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on and leave a voicemail.

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