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CSM Manager
1 week ago
legal technology firm United KingdomCustomer Success Manager – client focused Competitive salary · Legal technology specialist · This is a fantastic opportunity to join a progressive forward thinking firm. They specialise in providing a simplified legal technology aimed at Real Estate Lawyers. They are growing ye ...
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CSM Manager
1 day ago
Guidebook London, United KingdomGuidebook is a simple yet powerful mobile application builder that lets you create an app in four easy steps, with no technical skills required. · Thousands of organisations across the globe use Guidebook to create mobile applications for events, university campus open houses, v ...
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CSM Manager
1 week ago
zeroG - AI in Aviation London, United KingdomCustomer Success – Customer Success Management / · We're looking for our next Customer Success Manager to join our growing London team Reporting to the Head of Enterprise Customer Success, as the Customer Success Manager will drive value, feature adoption, customer retention and ...
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CSM Manager
1 week ago
Builder London, United KingdomWe're on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We've already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and ...
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CSM Manager
1 week ago
Builder - What would you Build? London, United KingdomBuilder is looking to grow a team of exceptional Customer Success Managers in the UK who will be responsible for ensuring the ongoing success of customers using our Studio Store product. · We're on a mission to make app building so easy everyone can do it - regardless of their b ...
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CSM Manager
2 days ago
Klaviyo Inc. London, United KingdomCustomer Success Managers (CSMs) at Klaviyo are a critical part of the success of our customers. Our mission is to exceed our customers expectations, and to help them grow. We are looking for CSMs for our London Office who are passionate about providing the best experience to our ...
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CSM Manager
22 hours ago
Salesforce, Inc. London, United KingdomInc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants. · For more information about our website privacy practices, please see our Privacy Statement. · Customer Success To get the best candidate experience, please ...
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CSM Manager
3 days ago
Builder London, United KingdomWe're on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We've already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and ...
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CSM Manager
1 week ago
Iron Mountain London, United KingdomIron Mountain Customer Success Manager in London , United Kingdom · We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudl ...
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CSM Manager
1 week ago
myGwork - LGBTQ+ Business Community London, United KingdomAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading ...
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CSM Manager
11 hours ago
Insurity, Inc. London, United Kingdom £37,000 - £66,000Empowering insurance organizations to quickly capitalize on new opportunities by delivering the world's most configurable, cloud-native, easy-to-use, and intuitively analytical software. It's also about empowering our team members through tools, training, teamwork, and profession ...
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CSM Manager
11 hours ago
Insurity LLC London, United Kingdom £37,000 - £66,000Empowering insurance organizations to quickly capitalize on new opportunities by delivering the world's most configurable, cloud-native, easy-to-use, and intuitively analytical software. It's also about empowering our team members through tools, training, teamwork, and profession ...
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CSM Manager
3 weeks ago
Futureproof United KingdomLocation : Remote (GMT time zone) · Immediate · Our mission is to build a future that everyone wants to live in. Because if we don't collectively work towards sustainable development then climate change, social exclusion, and public health become very real and scary for future g ...
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CSM Manager
1 day ago
Replai London, United KingdomFounded in 2019, Replai is the world's first video-based creative insights platform that empowers brands to maximize the performance and engagement of their creatives. Blending computer vision and AI technology, Replai has solved a long-standing problem that helps brands recalibr ...
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CSM Manager
2 days ago
Luminance Technologies Ltd. London, United KingdomWant a fast-paced, rewarding career at a fast-growing, global tech company? · Luminance is a young AI company that is growing rapidly: today, Luminance's technology is helping over 600 customers in 70 countries globally. Whether you want to help develop some of the world's most a ...
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CSM Manager
6 days ago
Octopus Legacy Limited London, United Kingdom £500Octopus Legacy is the place to plan for death and find support after loss. When people think about planning for death they think about wills, life insurance and funerals. Share more than money: leave voice notes, music, recipes. Death can come between us, leave mess, legal fees, ...
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CSM Manager
1 week ago
Payfit London, United KingdomDo you want to help us shape what the future of work will look like and how it will best embrace our life's aspirations? PayFit is an intuitive cloud-based payroll and employee management solution designed specifically for SMBs. Since 2015, we have set ourselves a mission to simp ...
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CSM Manager
1 week ago
Pearson Education London, United KingdomCustomer Success Manager · Office Alignment: 80 Strand, London · Pearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 150 years of experience in publishing with the latest l ...
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CSM Manager
1 week ago
Remote Worker Ltd London, United Kingdom1 week ago Be among the first 25 applicants Social Value Portal is hiring a Customer Success Manager to lead our dynamic team and drive social value for UK communities. Enjoy a lucrative commission incentive, flexible hybrid working from London or Manchester, 25 days holiday + yo ...
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CSM Manager
2 weeks ago
Stripe London, United Kingdom £91,800 - £137,600Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Stripe's Customer Success Managers ...
CSM Manager - London, United Kingdom - Carta, Inc.
Description
Ensure the overall success of customer accounts; Create tailored and consistent communications (at scale) to increase engagement i.e. recorded training sessions, success play-books, campaigns.Use data analysis to plan campaigns that are strategically targeted to the persona, segment and life-cycle stage of the customer.
Quickly build consultative relationships with key stakeholders through targeted emails, short videos, webinars, and conversations.Proactively reach out to customers to support, educate and maximize the value customers get from our product; leveraging automation tools that will aid our digital strategy to engage with a large book of business.
Identify growth opportunities through data analysis and value-driven conversations; Respond to day-to-day (customer success-related) queries via our customer success inbox such as queries relating to their account / subscription and billing.
Price customer renewals and handle the renewal communications with the ability to navigate any pushback due to commercials.We strive to provide a best in class service and an incredible experience for each and every customer.
This is a fantastic opportunity to kick start or grow your career in Customer Success; You will be reporting into our Customer Success Lead, Rosie, and together, you will own the overall relationship of our SMB customer base, which will include:
increasing platform adoption and engagement, ensuring retention and ongoing satisfaction.
Confident individual with an empathetic positive attitude, with a passion to help customers achieve their goals
At least 2 years experience in customer success / service / support; resilient but with customer experience always at forefront.
experience in writing communication at scale (for example campaigns)Adept at time management and prioritisation; you are somebody who can juggle several tasks / projects simultaneously and continue to deliver high quality work.
Successful SMB CSMs are highly organised individuals who utilise a proactive approach, based on data and a deep understanding of our product and servicesworking towards a common goal of creating more owners in the private markets.
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