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    CSM Manager - London, United Kingdom - Replai

    Replai
    Replai London, United Kingdom

    1 week ago

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    Description

    Founded in 2019, Replai is the world's first video-based creative insights platform that empowers brands to maximize the performance and engagement of their creatives.

    Blending computer vision and AI technology, Replai has solved a long-standing problem that helps brands recalibrate their creatives so they can maximize growth.

    Replai partners with some of the biggest global brands and mobile app companies. Based in San Francisco, Replai is a privately held, venture-backed company, with offices in London and Porto.

    As a Customer Success Manager, you will be working closely with the main points of contact in our customer base.

    You will partner with several internal teams such as Account Management to build strong relationships, uncover pain points, and drive value for your customers, or with the Product team to share customer feedback for product improvements.

    In this client-facing role, you are accountable for driving engagement, adoption, and renewal of the Replai service.
    Support your clients on how to get the most value out of the Replai product
    Identify customer's goals early and execute customer success plans
    Responsible for key customer success metrics, including customer churn and renewals
    Identify at-risk accounts early and establish action plans to turn around those accounts
    Work closely with the Account Management team to develop cross-customer relationships and initiatives with a goal of revenue retention and growth
    At least 2+ years of Customer Success in SaaS, Mobile or MarTech
    Exceptional organization and time management skills
    Backed by the same investors as Facebook, Apple, Google, Dropbox, Whatsapp
    Employee equity plan
    Health Insurance
    Flexible, family-friendly work schedule and flexible vacation policy
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