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CSM Manager
1 week ago
Org3D United KingdomCustomer Success Manager - Remote - UK & Ireland Join one of the fastest growing companies in the legal tech spaceWe're looking for a strategic customer success manager to join an AI powered legal tech startup.The role:Work with up to 25, key mid-market and enterprise accounts.Tr ...
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CSM Manager
6 days ago
Zenergi United KingdomCustomer Success Manager · Sales · Employment Type: Permanent · Location: Remote · Reporting To: Customer Success & Retention Director · Please Note: while we are advertising these roles as remote, there will be an expectation that this person will be prepared to travel to c ...
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CSM Manager
1 week ago
J&C Associates Ltd London, United KingdomJob Description Job Title: Solution Customer Success Manager · Shoreditch (Hybrid) · Duration: 12 months contract initially with possible extension · Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 · Client's Expert CSM team is looking for a Custome ...
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CSM Manager
3 weeks ago
Thyme United KingdomAbout the job Are you motivated by creating and developing strong customer relationships, and by ensuring best-in-class adoption of software to enterprise-level customers on a global scale? We're looking for an Enterprise Customer Success Manager to work with some of the world's ...
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CSM Manager
1 week ago
Guidebook Inc. United KingdomGuidebook is a simple yet powerful mobile application builder that lets you create an app in four easy steps, with no technical skills required. · Thousands of organisations across the globe use Guidebook to create mobile applications for events, university campus open houses, v ...
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CSM Manager
6 days ago
CHEQ London, United KingdomCHEQ is the go-to-market team's security suite, trusted by over 15,000 customers worldwide to protect their funnels, sites, and analytics from bots and fake users. · Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the e ...
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CSM Manager
1 week ago
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses London, United KingdomVC Backed Scale-up HR-Technology platform, working with some of the most recognised organisations on the planet · To support career & growth opportunities for under-represented individuals. · Due to growth, this HR-Tech is looking to add a skilled and commercially-minded Custome ...
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CSM Manager
1 week ago
J&C Associates Ltd London, United KingdomJob Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) · Duration: 12 months contract initially with possible extension · Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 · Client's Expert CSM team is looking for a Customer Success ...
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CSM Manager
1 week ago
Carta, Inc. London, United KingdomEnsure the overall success of customer accounts; Create tailored and consistent communications (at scale) to increase engagement i.e. recorded training sessions, success play-books, campaigns. · Use data analysis to plan campaigns that are strategically targeted to the persona, ...
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CSM Manager
1 week ago
Replai London, United KingdomFounded in 2019, Replai is the world's first video-based creative insights platform that empowers brands to maximize the performance and engagement of their creatives. Blending computer vision and AI technology, Replai has solved a long-standing problem that helps brands recalibr ...
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CSM Manager
1 week ago
FMC Talent London, United KingdomJob Description Are you a problem solver with great communication skills? Our client is looking for someone to assume the Customer Success Manager role and make a solid impact within the company to help it grow in a positive direction. · Our client is changing the archaic way Con ...
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CSM Manager
1 day ago
ProperPlan Limited United KingdomProperPlan is a software company based in the Midlands, with a mission to empower overwhelmed, successful entrepreneurs to achieve business growth and personal success. We are a team with a track record of quality and our software startup is moving at a rapid pace. Are you a pass ...
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CSM Manager
3 days ago
9fin Limited London, United KingdomThe world's largest asset class, debt, operates with the worst data. · Technology has revolutionized equity markets with electronic trading, quant algos and instantaneous news. trillions of dollars of trades are placed over the phone, news is slow, and corporate credit informati ...
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CSM Manager
1 week ago
SimilarWeb London, United KingdomSimilarweb is the leading digital intelligence platform used by over 3500 global customers. Our wide range of solutions power the digital strategies of companies like Google, eBay, and Adidas. We help our customers succeed in today's digital world by giving them access to data-dr ...
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CSM Manager
1 week ago
HashiCorp, Inc. United KingdomThe Technical Customer Success Manager (TCSM) is accountable for achieving and sustaining adoption and value, via delivering onboarding, consumption & risk mitigation workstreams. You will be responsible for driving customer outcomes across Onboarding, consumption and risk mitiga ...
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CSM Manager
1 week ago
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses United KingdomA leading Service Management SaaS organisation investing heavily in Customer Success. · Flexible/ mature approach to work with a fully-remote set up. · The CCO is a well-recognised leader across the CS community and a trusted partner to ABR. · If you're in the Service Manageme ...
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CSM Manager
3 days ago
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses United KingdomAn innovative customer journey optimisation platform, leveraging multiple digital channels that improve the user experience – It's actually quite incredible.. · Enviable client base including a huge global motorsport brand · Flexible/ mature approach to work with a fully-remote ...
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CSM Manager
3 days ago
Gravitee Topco Limited. London, United KingdomABOUT GRAVITEE In 2015, four developers met while working on API strategy and implementation. The API world and API platforms were unnecessarily complex and no powerful open source solutions existed. Together, they decided to build a complete API platform providing business owner ...
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CSM Manager
1 week ago
CarbonChain London, United KingdomFull Time] Customer Success Manager at CarbonChain (United States) | BEAMSTART Jobs Customer Success Manager · Full Time · Remote Work · We're building the infrastructure for the net zero transition, and we're looking for brilliant builders who want to help define a low carbon ...
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CSM Manager
6 days ago
Trellix United KingdomThe Customer Success Manager (CSM) drives customer loyalty and adoption of Trellix Solutions. You will report to the Senior Manager, Customer Success. You will consult with enterprise customer employees across the spectrum of system administrators to Chief Security Officers (CSO) ...
CSM Manager - London, United Kingdom - Remark Able
Description
Customer Success. Marketing Technology. Retention. Client Strategy and Satisfaction.Is this you? If so, keep reading as this could be the role for you
Are you an experienced key client Customer Success Manager with a strong commercial skillset?
Would you love to be part of a scale-up business where you can help form and develop a best-in-class Customer Success function?
Are you highly self-motivated and driven to develop? Are you looking for an opportunity to show what you can do?
Yes? Please keep reading
The Opportunity:
As a well-established and profitable business of 15 years, this SaaS organization is streamlining its focus with growth in a particular solution.
This is a rare opportunity to be part of a scale-up paced business with all the backing and stability of an established company.
Joining the Director of Customer Success as the premier CSM, you will immediately take charge of an enviable book of c.20 Tier 1 and Tier 2 accounts with an ARR around the £1.8mil mark.
With a platform that provides invaluable data intelligence and insight to the procurement and finance teams within these global businesses, you will help your clients make key strategic decisions by dissecting data from a platform that processes billions of pounds worth of transaction insight.
You will carry all the typical customer success responsibilities but this is a role of many hats.Work with the professional services team.
Work with support.
Be involved in proposals, RFP, and contractual negotiations
With these hats, you have a real opportunity to form how CS is implemented and delivered. Your input truly matters
The Ideal Candidate:
You will be an experienced CSM with an analytical approach and a keen eye for commercial opportunities.
You should not be afraid of achieving and exceeding targets such as retention, renewal, and account growth which is key to this role
Comfortable owning and leading key accounts and a book of business around the £1.8m ARR mark.
You should be a self-motivated individual that can work autonomously and without the need for regular management input.
You should want to be heard and be keen to present and test ideas that will drive the ongoing development of an effective Customer Success function.
A willingness to travel to clients and meet face-to-face on a monthly basis or as required. This will be UK and non-UK based.Experience within a data-centric SaaS solution is extremely desirable.
Experience working with a finance or procurement-related solution is desirable.
The Package:
~ A base salary of £50k – £60k based on experience with an OTE of £75k – £80k
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