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    CSM Manager - London, United Kingdom - CHEQ

    CHEQ
    CHEQ London, United Kingdom

    2 weeks ago

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    Description

    CHEQ is the go-to-market team's security suite, trusted by over 15,000 customers worldwide to protect their funnels, sites, and analytics from bots and fake users.

    Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing to on-site conversion, data and analytics.

    We are looking for an experienced Technical Account Manager or Client Success Manager who is driven, dedicated, and service-oriented with an eye for detail and the ability to nurture client relationships.

    In this role, you will own a portfolio of clients, and apply your technical account management and analytics skills to guide our clients and maximize the value from CHEQ's award-winning click fraud blocking solution.

    Manage the onboarding of new customers and translate the customer's Desired Outcomes into an implementation plan that will provide value in a timely fashion
    Perform data-driven reviews and analysis on customer's fraud activity and present findings and data insights
    Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews
    3+ years experience in a client facing role as a technical account manager, customer success manager or project manager
    ~ High proficiency in Microsoft Excel with extensive experience with data analysis and advanced use of formulas.
    ~ Experience with reporting and data visualization skills using BI tools. Basic knowledge and experience with SQL is required.
    ~ Knowledge and experience with Paid Search and Pay-Per- Click (PPC) advertising and relevant platforms, such as Google Ads (Adwords) and Google Analytics is an advantage.
    ~ Bachelor's degree with a technological background - an advantage
    ~ Working days - Monday - Friday
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