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CSM Manager
5 days ago
J&C Associates Ltd London, United KingdomJob Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) · Duration: 12 months contract initially with possible extension · Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 · Client's Expert CSM team is looking for a Customer Success ...
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CSM Manager
3 days ago
CHEQ London, United KingdomCHEQ is the go-to-market team's security suite, trusted by over 15,000 customers worldwide to protect their funnels, sites, and analytics from bots and fake users. · Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the e ...
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CSM Manager
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Replai London, United KingdomFounded in 2019, Replai is the world's first video-based creative insights platform that empowers brands to maximize the performance and engagement of their creatives. Blending computer vision and AI technology, Replai has solved a long-standing problem that helps brands recalibr ...
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CSM Manager
4 days ago
FMC Talent London, United KingdomJob Description Are you a problem solver with great communication skills? Our client is looking for someone to assume the Customer Success Manager role and make a solid impact within the company to help it grow in a positive direction. · Our client is changing the archaic way Con ...
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CSM Manager
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ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses London, United KingdomVC Backed Scale-up HR-Technology platform, working with some of the most recognised organisations on the planet · To support career & growth opportunities for under-represented individuals. · Due to growth, this HR-Tech is looking to add a skilled and commercially-minded Custome ...
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CSM Manager
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9fin Limited London, United KingdomThe world's largest asset class, debt, operates with the worst data. · Technology has revolutionized equity markets with electronic trading, quant algos and instantaneous news. trillions of dollars of trades are placed over the phone, news is slow, and corporate credit informati ...
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CSM Manager
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SimilarWeb London, United KingdomSimilarweb is the leading digital intelligence platform used by over 3500 global customers. Our wide range of solutions power the digital strategies of companies like Google, eBay, and Adidas. We help our customers succeed in today's digital world by giving them access to data-dr ...
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CSM Manager
4 days ago
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses United KingdomA leading Service Management SaaS organisation investing heavily in Customer Success. Flexible/ mature approach to work with a fully-remote set up.The CCO is a well-recognised leader across the CS community and a trusted partner to ABR.If you're in the Service Management sector a ...
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CSM Manager
22 hours ago
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses United KingdomAn innovative customer journey optimisation platform, leveraging multiple digital channels that improve the user experience – It's actually quite incredible.. · Enviable client base including a huge global motorsport brand · Flexible/ mature approach to work with a fully-remote ...
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CSM Manager
3 days ago
Zenergi United KingdomCustomer Success Manager · Sales · Employment Type: Permanent · Location: Remote · Reporting To: Customer Success & Retention Director · Please Note: while we are advertising these roles as remote, there will be an expectation that this person will be prepared to travel to c ...
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CSM Manager
1 week ago
J&C Associates Ltd London, United KingdomJob Description Job Title: Solution Customer Success Manager · Shoreditch (Hybrid) · Duration: 12 months contract initially with possible extension · Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 · Client's Expert CSM team is looking for a Custome ...
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CSM Manager
1 week ago
Remark Able London, United KingdomCustomer Success. Marketing Technology. Retention. Client Strategy and Satisfaction. · Is this you? If so, keep reading as this could be the role for you · Are you an experienced key client Customer Success Manager with a strong commercial skillset? · Would you love to be part o ...
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CSM Manager
1 week ago
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CSM Manager
6 days ago
Guidebook Inc. United KingdomGuidebook is a simple yet powerful mobile application builder that lets you create an app in four easy steps, with no technical skills required. · Thousands of organisations across the globe use Guidebook to create mobile applications for events, university campus open houses, v ...
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CSM Manager
2 weeks ago
Thyme United KingdomAbout the job Are you motivated by creating and developing strong customer relationships, and by ensuring best-in-class adoption of software to enterprise-level customers on a global scale? We're looking for an Enterprise Customer Success Manager to work with some of the world's ...
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CSM Manager
4 days ago
Org3D United KingdomCustomer Success Manager - Remote - UK & Ireland Join one of the fastest growing companies in the legal tech spaceWe're looking for a strategic customer success manager to join an AI powered legal tech startup.The role:Work with up to 25, key mid-market and enterprise accounts.Tr ...
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CSM Manager
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Gravitee Topco Limited. London, United KingdomABOUT GRAVITEE In 2015, four developers met while working on API strategy and implementation. The API world and API platforms were unnecessarily complex and no powerful open source solutions existed. Together, they decided to build a complete API platform providing business owner ...
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CSM Manager
6 days ago
Carta, Inc. London, United KingdomEnsure the overall success of customer accounts; Create tailored and consistent communications (at scale) to increase engagement i.e. recorded training sessions, success play-books, campaigns. · Use data analysis to plan campaigns that are strategically targeted to the persona, ...
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CSM Manager
3 days ago
Trellix United KingdomThe Customer Success Manager (CSM) drives customer loyalty and adoption of Trellix Solutions. You will report to the Senior Manager, Customer Success. You will consult with enterprise customer employees across the spectrum of system administrators to Chief Security Officers (CSO) ...
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CSM Manager
4 days ago
CarbonChain London, United KingdomFull Time] Customer Success Manager at CarbonChain (United States) | BEAMSTART Jobs Customer Success Manager · Full Time · Remote Work · We're building the infrastructure for the net zero transition, and we're looking for brilliant builders who want to help define a low carbon ...
CSM Manager - United Kingdom - HashiCorp, Inc.
Description
The Technical Customer Success Manager (TCSM) is accountable for achieving and sustaining adoption and value, via delivering onboarding, consumption & risk mitigation workstreams.
You will be responsible for driving customer outcomes across Onboarding, consumption and risk mitigation. You will be a critical player in driving long-term customer success across a portfolio of customers.For assigned accounts, you will be accountable for the success of the customer journey as measured by customer product consumption, health, retention and growth.
Be responsible for driving onboarding, consumption and risk mitigation as it relates to our Pooled CS motion.Work in partnership with internal stakeholders, including: the Customer Success Architecture, Enterprise Account Management, Renewals, Solution Engineering, Professional Services and Support teams to resolve identified risks and escalated issues in a timely manner and properly communicate/set expectations with customers.
Measure, report and analyze account health, playbook progress, account sentiment in order to optimize the customer journey continuously through innovative practices focused on driving adoption, retention and expansionBe responsible and accountable for the timely creation and upkeep of your account(s) health score, notes, and calls to actions in Gainsight
Help identify and build great customer success practices that will scale across a growing team
8+ years of TAM, CSM, or program management experience with focused technical aptitude.
~ Proficiency and experience with concepts and technologies used in software development, operations, security, cloud, microservices, containers, and scheduling platforms
~ Infrastructure Automation, Identity Management and Dev/Ops) such as Vagrant, Packer, Terraform, Consul, Nomad, Vault and others
~ Outstanding written and verbal communication/presentation skills to support onsite or remote strategic business reviews
~ Skilled at driving the adoption and consumption of software solutions to large and multifaceted global companies
~ Thrives by having regular interactions with customers and is proactive in their outreach.
~ Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce)
~ Able to be successful in a cross-functional, remote-first culture
~ Ability to travel to customers and internationally to HashiCorp events as needed
#LI-REMOTE
Federal Trade Commission (see this FTC posting for further details: ) the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside.
HashiCorp is driven by our people and our principles which have been the foundation of everything we do since the company was founded in 2012.
Join us on our journey as we work to support the world's most innovative companies as they transition to cloud and multi-cloud infrastructure through simple yet powerful workflows and automation.
At HashiCorp, we build the infrastructure that enables innovation.Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world, who rely on our solutions to provision, secure, connect, and run their critical applications to deliver crucial services, communications tools, and entertainment platforms to the world.
We're building a once-in-a-generation infrastructure company with a unique approach rather than focusing on specific technologies, and we build products and solutions that support real-world workflows spanning the multiple cloud environments that nearly every organization worldwide is using today.
We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.
We also consider qualified applicants with arrest and conviction records consistent with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.
HashiCorp is committed to providing reasonable accommodations to qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please reach out to .