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    CSM Manager - London, United Kingdom - 9fin Limited

    9fin Limited
    9fin Limited London, United Kingdom

    3 weeks ago

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    Description
    The world's largest asset class, debt, operates with the worst data.
    Technology has revolutionized equity markets with electronic trading, quant algos and instantaneous news.

    trillions of dollars of trades are placed over the phone, news is slow, and corporate credit information is imperfect and scattered.

    9fin's proprietary technology delivers fast and comprehensive financial, credit, legal & ESG analysis.

    Our fast growing list of clients include 9 of the top 10 Investment Banks, leading Asset Managers, Hedge Funds and Law Firms.

    The Account Management Team is at the forefront of building client relationships and driving revenue through enhancing clients' workflows.

    Customer Success will be a newly created function and extension of our AM team.

    They will collaborate closely with the account managers and innovate on new ways to partner with the 9fin client base.

    The role focuses on ensuring that our clients fully understand our product offering and seek to improve usage of our platform using data to drive innovative communication.

    enhance our high quality, high functioning, great looking, easy to use products; and to produce a top-tier customer experience.

    This customer success position is unique and the strategy will be to deliver on specific projects over the course of a customer lifecycle, meaning that we are looking for a commercially minded individual that can build a high performing strategy from zero.

    This is an opportunity to join a highly motivated and driven team within an exponentially growing business, servicing the largest financial market in the world, giving you the opportunity to accelerate your sales career.

    Become a 9fin expert with a strong understanding of our products and services
    Partner with the account managers on specific client projects to drive and ensure growth within the accounts
    Become the voice of the client when delivering on internal projects by ensuring our clients' needs are consistently met
    Develop bespoke KPIs and strategies for accounts and introduce performance data driven insights to our clients
    Leverage existing customer relationships and expand the network of relevant contacts within each account to ensure 9fin continues to be the partner of choice for their needs
    Maintain up-to-date records of client interactions via our CRM
    Minimum 1-2 years of relevant account management or Customer Success experience (Capital Markets, B2B Sales or Business Development)
    A strong knowledge of financial markets, and a demonstrated ability to build strong relationships within buyside, sellside & advisory community
    A team player attitude, but are also able to work independently (help is always at hand if you need though)
    Existing relationships / network within the Leveraged Finance community would be beneficial

    We also offer huge amounts of responsibility, an abundance of opportunity for growth and a platform to truly excel.

    Financial & Insurance

    Competitive Salary (our salary bands are benchmarked at the top end of the market)
    Pension (your minimum contributions are 4% with 9fin matching up to 7%)
    Private Medical Insurance
    Paid sick leave with Income Protection for long periods of illness
    Group Life Assurance
    Season Ticket Loan & Cycle to Work schemes
    25 holiday days per year
    ~ Local public holidays (with the ability to exchange them for alternative days)
    ~ Hybrid working model, to allow you the flexibility to decide how, where and when you do your best work
    ~ 1 month paid sabbatical after 5 years of service
    ~ Enhanced parental leave & flexible working arrangements available

    Training & Culture

    Professional learning and development budget
    Summer and Winter company social event

    In 2020 we had a handful of clients and an untested product, but thanks to the efforts of the incredible engineering and content teams, we've made huge strides in the last four years.

    We now find ourselves with a game-changing tech platform and huge opportunities across the world's biggest financial institutions.

    We need driven and ambitious professionals to help us break into new markets, launch brand new product lines and unlock 9fin's massive potential.

    Jack Griffiths - Head of Sales EMEA

    At 9fin we are dedicated to building and promoting a fair and inclusive workplace where everyone can flourish, reach their full potential and truly belong.

    We recognise diverse teams allow a more creative and productive environment.
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