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    CSM Manager - London, United Kingdom - Hibob Inc.

    Hibob Inc.
    Hibob Inc. London, United Kingdom

    3 days ago

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    Description

    HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent.

    Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.

    Fast-growing companies across the globe such as Monzo, Happy Socks, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

    We are looking for an experienced, energetic and positive Customer Success Manager. You will have great interpersonal skills as well as a strong bias towards excellent client service. You will have experience in customer success in a tech/SaaS-based business.
    Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions
    Manage a portfolio of accounts with a focus on adoption and usage.
    Work closely with our customers with the drive to help them change their workplace and achieve their business goals
    Become the customer advocate in Hibob, collaborating with our Product, Development, Marketing and Sales teams
    Protect existing revenue streams, identify opportunities and risks.
    Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution
    Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.
    SaaS Account Management or CSM experience, owning an EU book of business with targets on net retention .
    Executive project management skills and able to communicate effectively across the C-suite
    Experience working with Salesforce & Web-based technologies

    We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance.

    Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

    ~ Company share options plan - every employee can eventually become a shareHolder
    ~ Cash allowance for health insurance
    ~ Annual vision allowance
    ~ Travel support (cycle scheme and season ticket loans)
    ~ Hybrid working from day 1
    ~ Work from home allowance - to get your home office set up
    ~ Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
    ~ Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
    ~2 Social Impact days per year for volunteering
    ~ Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
    ~ Pension scheme auto-enrolment from day 1
    ~ Fun company and team social events (locally and virtually with our global teams)
    ~ We love birthdays - take the day off and receive a special gift

    Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.

    All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).

    Please contact us if you'd like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities.

    This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions.

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