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    CSM Manager - London, United Kingdom - SimilarWeb

    SimilarWeb
    SimilarWeb London, United Kingdom

    1 week ago

    Default job background
    Description
    Similarweb is the leading digital intelligence platform used by over 3500 global customers. Our wide range of solutions power the digital strategies of companies like Google, eBay, and Adidas.

    We help our customers succeed in today's digital world by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more.

    We're looking for a Customer Success Manager to work closely with a selection of our most Strategic clients.

    The ideal candidate will have a background in digital marketing, data, and customer success and enjoy working directly with clients to help solve business problems and provide data-driven outcomes.

    This role will also serve as a product expert to help drive customer adoption and retention, generating insights and creative ideas for Similarweb solutions.

    This role will report to the Team Manager, Client Services, UK.

    The Customer Success Manager is a key player on the Strategic Team collaborating with a variety of internal cross-functional teams and supporting across all parts of the sales cycle, ensuring real business value and working in a consultative manner with our clients.

    You will primarily focus on the adoption of our SaaS solutions, ensuring clients are effectively trained and onboarded post-sale (partnering with our Onboarding team), and directing users to available knowledge-sharing resources (client hubs, video libraries, communication tools, etc.) You will have the opportunity to directly advise the biggest consumer goods, finance and logistics companies on their digital strategy.

    Being the primary point of contact for all users on the account, including data methodology, onboarding, training, defining client success and engagement, ensuring progress on mutual success plans, evangelizing Similarweb and all our offerings.

    Act as a trusted partner and advisor to the client, providing guidance and support throughout our journey and partnership.

    Manage and expand a long-term Strategic customer relationship.

    Ensure our clients are engaged with the platform, taking action based on our data-driven insights and understanding the value it brings them towards achieving their business goals.

    Solid understanding of digital marketing and customer success.
    Experience within the CPG/FMCG sector or Financial Services preferred.
    Client-facing experience in a scoping, success planning, and execution role.
    Solid relationship-building skills – the ability to quickly build rapport and establish trust (both internally and with clients).
    Experience building and maintaining relationships with executive-level stakeholders in large, global, and complex companies.
    Strong presentation and storytelling skills when it comes to analyzing data to share meaningful insights.

    Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

    We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

    Diversity isn't just a buzzword: We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work.

    We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

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