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    CSM Manager - United Kingdom - ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses

    ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
    ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses United Kingdom

    3 days ago

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    Description
    A leading Service Management SaaS organisation investing heavily in Customer Success. Flexible/ mature approach to work with a fully-remote set up.

    The CCO is a well-recognised leader across the CS community and a trusted partner to ABR.If you're in the Service Management sector as an SDR or Account Manager, this is your opportunity to secure a Customer Success position.

    Reporting to the Head of Customer Success, you'll manage a book of circa 40 accounts with an AOV of £15k, adopting a strategic, high-touch Customer Success approach.

    With your focus being on the companies 'top accounts' you'll have the unique yet additional support of a data & content creator, to enable you to maximise customer engagement.

    As above, the key here is understanding the Service Management industry, whether that's as an experienced SDR, Account Manager or CSM.

    If you can demonstrate that you're exceptional with customers, strategic & commercially astute (Combined with Service Management experience), we should talk.

    High-level on you:'Ideally' Previous experience in a Customer Success or Account Management role *SDR considered.
    Experience of monthly/ yearly account growth. Data savvy with the ability to story tell with facts. Intelligent self-starter with a background of working within Service Management software.


    The Package:
    £45,000 basic CSQL bonusFully-remote working set up28 days holiday ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with 'growth engine' roles such as Customer Success, Sales, Account Management and Support.
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