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    CSM Manager - United Kingdom - Nesuna Group

    Nesuna Group
    Nesuna Group United Kingdom

    1 week ago

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    Description

    Job Title:
    Customer Success Manager
    Fully Remote - Induction and product training is on site in Ollerton, Nottinghamshire


    Job Type:
    Full-Time


    Working Hours:
    Monday to Friday, 9am to 5pm
    Nesuna Group Limited is a growing conglomerate of businesses specialising in fulfilment, warehouse, and logistics.

    Our brands include Potters House, The Christian Shop, Dalit Goods Co, Scamp Publishing, Tearfund Christmas Cards, and Support a Charity.

    We pride ourselves on our service-focused approach and our never-stand-still attitude.
    We're looking for a Customer Success Manager to join our remote team. This role is integral to our commitment to providing excellent customer service and ensuring customer satisfaction and loyalty.
    Answering customer enquiries promptly via phone, email, and social media.
    # Resolving product or service issues by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
    # Working closely with other teams to streamline processes and improve the overall customer experience.
    # Proven experience in a customer support role.
    # Proficiency in using CRM software and other customer support tools.
    # We celebrate diversity and are committed to creating an inclusive environment for all employees.

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