Jobs
>
London

    CSM Manager - London, United Kingdom - HERDSEARCH - Follow your people

    HERDSEARCH - Follow your people
    HERDSEARCH - Follow your people London, United Kingdom

    4 weeks ago

    Default job background
    Description
    Customer Success Manager London | AI - Machine Learning - Automation SaaS startup

    I am looking for an experienced Customer Success Manager to work with some of the largest and most complex customers to help them successfully embed some super sexy tech into the innovative and world-leading AI applications that they are building.

    You will be their number two, coming in to a very new team helping build processes, establish the the overall CS function as well as help shape the the future structure.

    Working closely with the Sales, Growth and Engineering teams, and reporting directly to the co-founders, the ideal individual is someone with a track record of making customers successful with complex technology while consistently meeting and over achieving targets.

    AI, Automation, Video, Camera Vision, Machine Learning / Vision would be the kind of tech you would be working with.

    3+ years working in enterprise customer success, account management, professional consulting, professional services for a SaaS company, or similar.

    Perhaps looking after between 20-80 accounts overall.
    ~ A passion for helping solve customer problems.
    ~ Excellent communication and interpersonal skills, with attention to detail
    ~ Have a passion for startups, digital transformation and AI and machine learning.

    As our Customer Success Manager

    You will be responsible for owning the full customer journey and life-cycle post sales and ensuring customers gain maximum value from the software in every aspect of their day to day operations.

    You will love to be logical and methodical in your approach to the customer success mission, able to manage accounts to drive product intimacy, identify additional revenue opportunities, minimise churn and drive customer satisfaction.

    Customer Facing Experience - You have extensive customer facing experience, especially with Enterprise customers

    Effective Change Management - Be able to assess customer's change management needs, provide guidance and support. Able to co-design and implement activities and initiatives aimed at change management facilitation. Superior Project Management - Be able to identify, initiate, and drive project initiatives against defined success criteria.

    Familiar and comfortable in discussing business performance against key business goals and kpis. Be able to Identify behavioural industry trends and pro-actively share tips and tutorials on how customers can adapt software to address trends using media content that will reach global audience (webinars etc)

    Runs process mapping in such a way to get the most out of it - can easily identify adoption or growth opportunities, as well as risks.

    Herdsearch is a RESUH Brand, leading Partnership Consultants working with multiple start-ups and established product teams for scale and leadership.

  • Klaviyo Inc.

    CSM Manager

    1 day ago

    Klaviyo Inc. London, United Kingdom

    Customer Success Managers (CSMs) at Klaviyo are a critical part of the success of our customers. Our mission is to exceed our customers expectations, and to help them grow. We are looking for CSMs for our London Office who are passionate about providing the best experience to our ...

  • Builder

    CSM Manager

    2 days ago

    Builder London, United Kingdom

    We're on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We've already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and ...

  • Guidebook

    CSM Manager

    1 day ago

    Guidebook London, United Kingdom

    Guidebook is a simple yet powerful mobile application builder that lets you create an app in four easy steps, with no technical skills required. · Thousands of organisations across the globe use Guidebook to create mobile applications for events, university campus open houses, v ...

  • legal technology firm

    CSM Manager

    1 week ago

    legal technology firm United Kingdom

    Customer Success Manager – client focused Competitive salary · Legal technology specialist · This is a fantastic opportunity to join a progressive forward thinking firm. They specialise in providing a simplified legal technology aimed at Real Estate Lawyers. They are growing ye ...

  • Builder

    CSM Manager

    1 week ago

    Builder London, United Kingdom

    We're on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We've already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and ...

  • zeroG - AI in Aviation

    CSM Manager

    1 week ago

    zeroG - AI in Aviation London, United Kingdom

    Customer Success – Customer Success Management / · We're looking for our next Customer Success Manager to join our growing London team Reporting to the Head of Enterprise Customer Success, as the Customer Success Manager will drive value, feature adoption, customer retention and ...

  • Hibob Inc.

    CSM Manager

    4 weeks ago

    Hibob Inc. London, United Kingdom

    HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and colla ...

  • myGwork - LGBTQ+ Business Community

    CSM Manager

    6 days ago

    myGwork - LGBTQ+ Business Community London, United Kingdom

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading ...

  • SegmentStream LTD

    CSM Manager

    1 week ago

    SegmentStream LTD London, United Kingdom

    As a Customer Success Manager at SegmentStream, you will help senior leaders at some of the well-known and fast-growing brands solve their most pressing digital marketing problems through applying our AI-driven marketing attribution and optimization technology. · The role involv ...

  • SwiftXccess

    CSM Manager

    3 days ago

    SwiftXccess London, United Kingdom

    About the Role SwiftXccess is looking for a Customer Success Manager who will own the commercial relationship with our customers with the main goal of ramping up new clients as fast as possible and monitor their satisfaction as they grow with SwiftXccess. They are relationship ma ...

  • Lilt Inc.

    CSM Manager

    1 week ago

    Lilt Inc. London, United Kingdom

    LILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LIL ...

  • Atominvest

    CSM Manager

    1 week ago

    Atominvest London, United Kingdom

    Customer Success Manager at Atominvest Software · You will be taking ownership of delivering Atominvest's software solutions to both new and existing clients. As well as being responsible for implementation, you'll be the primary point of contact for some of the world's leading ...

  • Gpmd

    CSM Manager

    3 weeks ago

    Gpmd London, United Kingdom

    Our ebook won the Sustainability in Ecommerce Award at the UK Ecommerce Awards 2023 The Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty with GPMD. We are looking for someone that is passionate about helping our clie ...

  • Builder - What would you Build?

    CSM Manager

    1 week ago

    Builder - What would you Build? London, United Kingdom

    Builder is looking to grow a team of exceptional Customer Success Managers in the UK who will be responsible for ensuring the ongoing success of customers using our Studio Store product. · We're on a mission to make app building so easy everyone can do it - regardless of their b ...

  • Iron Mountain

    CSM Manager

    1 week ago

    Iron Mountain London, United Kingdom

    Iron Mountain Customer Success Manager in London , United Kingdom · We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudl ...

  • Salesforce, Inc.

    CSM Manager

    4 hours ago

    Salesforce, Inc. London, United Kingdom

    Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants. · For more information about our website privacy practices, please see our Privacy Statement. · Customer Success To get the best candidate experience, please ...

  • Pearson Education

    CSM Manager

    5 days ago

    Pearson Education London, United Kingdom

    Customer Success Manager · Office Alignment: 80 Strand, London · Pearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 150 years of experience in publishing with the latest l ...

  • Futureproof

    CSM Manager

    3 weeks ago

    Futureproof United Kingdom

    Location : Remote (GMT time zone) · Immediate · Our mission is to build a future that everyone wants to live in. Because if we don't collectively work towards sustainable development then climate change, social exclusion, and public health become very real and scary for future g ...

  • Replai

    CSM Manager

    1 day ago

    Replai London, United Kingdom

    Founded in 2019, Replai is the world's first video-based creative insights platform that empowers brands to maximize the performance and engagement of their creatives. Blending computer vision and AI technology, Replai has solved a long-standing problem that helps brands recalibr ...

  • Luminance Technologies Ltd.

    CSM Manager

    1 day ago

    Luminance Technologies Ltd. London, United Kingdom

    Want a fast-paced, rewarding career at a fast-growing, global tech company? · Luminance is a young AI company that is growing rapidly: today, Luminance's technology is helping over 600 customers in 70 countries globally. Whether you want to help develop some of the world's most a ...