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    IT Support Technician - United Kingdom - Pick for Britain

    Pick for Britain
    Pick for Britain United Kingdom

    1 week ago

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    Description
    IT Support Technician - Level 3 Apprenticeship
    14,500 per annum w/ overtime pay
    Office Based
    Monday to Friday / 8:30am to 5:30pm

    Whether you are looking for a full or partially managed IT service, or need advice to solve a business or technological challenge, Select Technology can help.


    They offer a revolutionary Managed IT Service Plan:

    Prestige and their IT consultants can also work on a project basis, including helping your business migrate to cloud-based solutions or work on infrastructure projects.

    Due to their clients' continued growth, they are looking for a confident Modern Apprentice with great interpersonal skills to join their World Class Service Desk Team.

    1st Line support for Infrastructure tickets such as workstation, networking, and security.
    # Installation of Workstation hardware and software
    # New client onboarding tasks such as Workstation software deployment

    Working as a Modern Apprentice in 1st Line Infrastructure from their smart modern offices with breakout and recreational areas including a pool table, this is a fantastic opportunity for someone who is customer-focused, technical and has excellent communication skills looking to further their career and thrive in an enjoyable working environment.

    As part of their dedicated Services Desk, the Apprentice will work closely with the team supporting and helping clients succeed through technology.

    As first-line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary, an onsite response.

    Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week
    Training to be Provided

    The Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.

    An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and troubleshoot routine and non-routine problems.

    They achieve this through monitoring and maintaining the systems and/or platforms to maximize productivity and user experience.
    A Network Technician
    A Digital Communications Technician
    Level 3 Information Communications Technician
    Functional Skills in Maths and English (if required)
    #
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