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    Partner Architect - London, United Kingdom - Salesforce, Inc.

    Salesforce, Inc.
    Salesforce, Inc. London, United Kingdom

    Found in: Jooble UK O C2 - 20 hours ago

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    Description

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    Partner Delivery Architect page is loaded Partner Delivery Architect

    Apply remote type Office - Flexible locations United Kingdom - London United Kingdom - England - Remote time type Full time posted on Posted Yesterday job requisition id JR247577 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

    About Salesforce
    We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.

    Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

    And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

    In the role of Delivery Architect, you will help partners within our ecosystem build successful customer implementations by acting as a Salesforce delivery subject matter expert.

    You will engage with our implementation partners to help increase customer value, adoption, and minimize attrition risk.

    Additionally, you would build C-Level relationships with our largest most sophisticated customers and build a network of implementation partners through delivery and technical thought leadership and mentorship.

    The Delivery Architect will work across regions and operating units to identify potential risk in implementations and advise partners through point in time reviews both pre-implementation and during the project life cycle.

    Through their engagements and common execution methodology, the Delivery Architect provides proactive and reactive implementation and architectural direction specialized to prioritized products.

    Working alongside team members across Partner Success, the Delivery Architect supports established and emerging Global System Integrators (GSIs) and their Partner success strategies, supporting their capabilities and ensure global coverage of our risk and growth opportunities in the ecosystem

    This role can be office or remotely based with a strong emphasis on direct collaboration with our partner teams.

    Collaborate with partners to provide implementation and technical advisory at points in time during the pre sale and delivery phases of Salesforce implementations (approach, use cases, architecture, delivery plans).

    Identify the risks, assess progress and provide mentorship animprovementsts needed on implementation and architectural standard methodologies.
    Identify the gaps and improvements needed on technical and architecture standard processes.

    Work with Partner Success teams across Sales / Delivery / Regions / Scale Programs to incorporate materials as needed for scaled partner success.

    Author and coordinate creation of content; present or facilitate 1:many or 1:few engagements to support standard process distribution to the Partner community.

    Provide point in time reviews of partner & customer project deliverables (e.g. approach, architecture, staffing plans) to assess progress, provide mentorship, assess risks and help address critical issues.

    Work in partnership with Alliance and Channel (A&C) teams, customer account teams and CSG to mitigate and help resolve red accounts and escalations for assigned partner projects.

    Liaise with Product as needed during or after implementations to relay Partner feedback and insights.
    Simultaneously engage across multiple projects and partners.

    Support in-flight partner implementations at chosen points in the delivery lifecycle to assess risk and provide recommendations with respect to corrective action and risk mitigation.

    Leverage customer success plans to compliment partner delivery and mitigate technical and delivery risk.

    Support partners during pre-implementation scoping and planning to set delivery up for success, eliminating issues before they occur, increasing customer success, reducing critical issues, and unlocking growth.

    Through engagements with partners, find opportunities for Services co-delivery (e.g. supplement teams with deeper architectural knowledge for complex features and use-cases) and support onboarding and ways of working discussions.

    Provide insights based on experience in the field with partners to support scale plays and other programs to address common challenges across the ecosystem e.g.

    new product features or regional challenges with specific product sets.

    Extensive experience in one or more of the following: consulting, technical support, account management or project management — ideally with Salesforce or related applications in a SaaS environment.

    Working technical knowledge of the Salesforce Core products and features, capabilities, best use and how to design, develop and deploy, including knowledge how to integrate the Salesforce platform and ecosystem.

    Experience of working within a Professional Services environment, ideally within the Salesforce ecosystem would be beneficial.

    Experience and understanding of one or more Salesforce products/platforms including Core Sales and Service Cloud, Salesforce Field Service, Marketing Cloud, SFI, Commerce Cloud, Data Cloud / AI highly recommended.

    Salesforce certifications for Core products (Salesforce Certified Administrator , Salesforce Certified Sales Cloud Consultant , Salesforce Certified Service Cloud Consultant , Salesforce AI Associate, Salesforce Data Cloud Consultant); Experience and understanding of multiple delivery methodologies.

    Scrum or PMP would be beneficial.
    Baseline knowledge of key platform elements such as Mulesoft and Tableau
    Experience dealing with large scale, technologically sophisticated accounts, which are constantly challenging product capabilities
    Proven track record to communicate, present and influence credibly and effectively at all levels of the organisation, including executive and C-level
    Accommodations

    If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .

    We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme.

    If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

    At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.

    Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

    Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .
    Salesforce welcomes all.
    We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.

    Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

    And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

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