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Reservations Agent
1 day ago
Shiva Hotels Head Office - Shared Service Centre Revenue London, United KingdomWe are currently seeking a **Reservations Agent **to join the Revenue Team. A key member of the Revenue Team, you will follow proactive selling strategies and revenue management procedures to maximise hotel revenues. · - Our · - *** · **Reservations** · **Agent **duties include: ...
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Reservations Agent
3 days ago
COMO Hotels and Resorts London, United KingdomCOMO Metropolitan London, UK · Property: COMO Metropolitan London · Position: Reservations Agent · Base Location: COMO Metropolitan London · Department: Reservations · Reporting to: Reservations Manager · **Tasks/Responsibilities**: · - Be fully conversant with the facilities, se ...
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Reservations Agent
5 days ago
Sofitel London Gatwick London, United Kingdom**Job Description**: · We treat our team like family and our guest like royalty · We are looking for a Reservation Agent who will delight our guests with sincere, attentive service. · Work Experience · What we are looking for: · - You will answer all reservation requests in a cou ...
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Reservations Agent
1 week ago
InterContinental London - The O2 London, United Kingdom**We treat our team like family and our guest like royalty** · At the **InterContinental London - The O2**, we are passionate about exploration and discovery. · Located on London's vibrant Greenwich Peninsula, **InterContinental London - The O2** is one of the most impressive con ...
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Reservations Agent
5 days ago
Marlin London, United KingdomMarlin, a leading operator of Hotels, Serviced Apartments and Aparthotels is looking for enthusiastic Reservations Agents to join our Reservations team in London. · As a reservations agent in Marlin you will: · - Provide support to customers and clients with making and managing t ...
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Reservation Agent
1 week ago
YOTEL London City London, United KingdomWe are looking for someone to join our **Pre-Arrival Crew** (our name for Reservations) at **YOTEL London.** · The role of PAC Crew (Reservations Agent) working at YOTEL is one of continued development and never a dull day You will get to interact with our great guests before and ...
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Reservation Agent
2 days ago
COYA Mayfair London, United KingdomAn amazing opportunity is now available to join the COYA Team. COYA Restaurant is located in vibrant Mayfair and is looking for an experienced, passionate and dedicated Reservations Agent to join the successful reservations team. · COYA will: · - Invest in you, give full training ...
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Reservations Agent
3 days ago
Cheval Collection London, United Kingdom**Job Ref**:CHE1417 · **Branch**:Cheval Collection · **Location**:Cheval Collection, London (South West) · **Salary/Benefits**:Competitive Salary plus benefits · **Contract type**:Permanent · **Hours**:Full Time · **Shift pattern**:5 shifts over 7 day, 8 hour shifts between 8am a ...
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Reservations Agent
1 week ago
NoMad Hotel London, United KingdomWe're looking for a Reservations Agent to provide impeccable & helpful customer service for every guest looking to dine in one of our restaurants and to stay in one of our bedrooms. · **_ Key Responsibilities:_** · - Proactively look for ways to maximise revenue and identify sale ...
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Reservation Agent
1 week ago
HYATT REGENCY LONDON ALBERT EMBANKMENT London, United Kingdom**Reservations Agent** · A unique chance to be a part of a prestigious London hotel. Our stylish hotel boasts inimitable river views and is situated between Lambeth and Vauxhall bridges, just south of the river. The hotel will host 142 bedrooms including suites and a number of ve ...
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Reservations Agent
1 week ago
DoubleTree by Hilton London Excel London, United KingdomA great opportunity for a **Hotel Reservations Agent**, an enthusiastic sales person to join our reservations team at **DoubleTree by Hilton London Excel.** · The 287-bedroom DoubleTree by Hilton London Excel is just steps away from the Excel Exhibition Centre in East London. Wit ...
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Reservations Agent
3 days ago
CHL Head Office - Maintenance London, United KingdomAn exceptional opportunity has arisen for a passionate Reservations Agent be part of the Team at Criterion Hospitality. · **As Reservations Agent, you will**: · - Maximize revenue opportunities in the areas of reservations, by driving sales leads and increasing conversions. · - M ...
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Reservations Agent
4 days ago
Zedwell London, United KingdomAn exceptional opportunity has arisen for a passionate Reservations Agent be part of the Team at Criterion Hospitality. · **As Reservations Agent, you will**: · - Maximize revenue opportunities in the areas of reservations, by driving sales leads and increasing conversions. · - M ...
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Reservation Agent
3 days ago
Support Office / Reservations London, United KingdomAs **Reservation Agent**, you will be responsible for handling phone calls and delivering on excellent customer service in line with our brand standards. You will be responsible for booking, converting and dealing with day to day guest queries via the telephone. · This role is lo ...
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Reservations Agent
1 week ago
Bulgari Hotel London - Revenue and Reservations London, United KingdomLocated in Knightsbridge on the edge of Hyde Park, Bulgari Hotel London is both a haven of calm in the centre of the city and yet under a minute's walk from such landmarks as the famous Harrods department store. · Since opening in 2012, Bulgari has set new standards among the lux ...
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Reservations Agent
1 week ago
Marlin London, United KingdomMarlin, a leading operator of Hotels, Serviced Apartments and Aparthotels is looking for enthusiastic Reservations Agents to join our Reservations team in London. · As a reservations agent in Marlin you will: · - Provide support to customers and clients with making and managing t ...
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Reservations Agent
1 week ago
Sea Containers London London, United KingdomReservations Agent - Sea Containers London · A Lifestyle Riverside Hotel on London's South Bank. With a design reminiscent of a 1920s transatlantic cruise liner, award-winning food and drink outlets and an electric energy, Sea Containers London is the remarkable South Bank hotel. ...
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Reservations Agent
1 week ago
Sea Containers London London, United KingdomReservations Agent London Region (Sea Containers & One Hundred Shoreditch) · From Sea Containers Restaurant, our all-day dining hub, to the award-winning cocktail bar Lyaness and finally up to our eclectic 12thKnot rooftop bar, we offer a venue for any occasion and time of the da ...
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Reservations Agent
2 days ago
Kimpton London, United KingdomAt **Kimpton Fitzroy London**, we are looking for a** Reservations Agent **to join our team on a 12 month Maternity cover FTC. · - A "London Hotel Like No Other," Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today: From the outside, this lan ...
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Reservations Agents
1 day ago
Hilton London Bankside London, United Kingdom**Reservations Agents**: · **Reservations - Hilton London Bankside**: · **Contract**:Full Time** · **Salary**:24,592****: · Opened in October 2015, Hilton London Bankside represents the next generation of design-led Hilton Hotels. Each part of the property has been carefully crea ...
Admin and Reservations Agent - London, United Kingdom - Ovitzia
Description
About OvitziaOvitzia is a short-term rental management and hospitality company that provides services to property owners. We are currently operating in the United Kingdom and Italy.At Ovitzia, we provide property owners with the tools to turn their properties into profitable income sources by simplifying the rental process.
We expertly manage all aspects of property rentals, including advertising on various platforms, handling guest interactions, maintenance, cleaning, key exchanges, and strategically setting rental prices.
Our dedicated team oversees every detail of the rental experience, freeing owners from the burdens of property management whilst delivering a 5-star experience to our guests.
The roleBefore you apply for a role at Ovitzia, we want you to know what we expect from you.Working for a startup can be exciting, but it also means that you will have to wear lots of different hats and work in many different areas.
We seek a dedicated individual to join our team as an Admin and Reservations Agent. This role uniquely blends aspects of Customer Service, Platforms Optimisation and Revenue Management.As an Admin and Reservations Agent, you will play a pivotal role in ensuring the overall success of operations.
That's an opportunity to put your tech skills to the test and contribute an essential part to the businessKey ResponsibilitiesAs an Admin and Reservations Agent, you will:
Handle inquiries and reservations from various platformsAdjust prices and availabilities to ensure maximum revenue from the propertiesProcess reservations accurately and efficiently, ensuring all guest preferences and special requests are noted.
Manage modifications and cancellations in accordance with company policies.Provide detailed information on apartment availability, rates, and amenities to assist guests in making informed decisions.
Deliver outstanding customer service to guests, addressing inquiries, concerns, and special requests promptly and professionally.
Liaise with other relevant teams to ensure apartments are prepared and maintained to the highest standards for guest arrivals.
Promote additional services and amenities to guests to enhance their experience and maximise revenue.
Identify opportunities to upsell rooms, packages, or add-on services to guests during the reservation process.
Monitor occupancy levels and rates, making adjustments as necessary to maximise revenue and occupancy.
Efficiently oversee reservations and bookings via our platforms, creating a seamless booking experience.
Collaborate harmoniously with team members, ensuring a unified, seamless customer support experience.
Take on additional administrative duties, such as filing, data entry, and correspondence, displaying flexibility and a can-do attitude toward diverse tasks.
You must be comfortable travelling across London while visiting properties when needed.Who We're Looking For:
You are dedicated to providing excellent client service and support and have excellent communication and technical skills;You're a collaborative team player who rolls up your sleeves, responds quickly and decisively, and can productively work independently and as part of a team to achieve company objectives;You're excited about solving problems and are always looking for better ways of doing things
Requirements:
Fluent in English and Italian;Located in London;Experience with pricing optimisation software and revenue management systems;Experience in demand generation, pricing strategy, or yield management roles, preferably in the hospitality or prop-tech industry.
Detail-oriented, with a solid commitment to delivering high-quality service;Able to adapt to changing priorities and work effectively in a fast-paced environment.
Willing to work varied shifts, including evenings, weekends, and bank holidays, although most of the time, shifts will be from 10 am to 6 pm.
Nice to have:
Experience with Asana, Slack and GSuite;Experience in hotels, holiday homes, vacation rentals or the travel and tourism industry;Experience with Airbnb or similar platforms; What Ovitzia will offer:Work with multicultural team members;Exposure to the fast-paced world of high-tech start-ups with excellent growth opportunities;A dynamic work environment with flat hierarchies and space for your ideas;Flexible working days - 4 days in the office and one day working from home, depending on circumstances;6-months probation period;We invite you to submit your application, even if you don't meet every requirement Don't sell yourself short or pass up a fantastic opportunity because you think you only match 60% of the criteria.
Much can be learned on the job, and many skills are adaptable.Let's collaborate to bridge any gapsAbout Ovitzia:
Ovitzia is dedicated to being an equal-opportunity employer and is steadfast in our commitment to fostering a culture of mutual respect and inclusiveness.
We take pride in cherishing the distinct skills and perspectives from various backgrounds and viewpoints.We stand firmly against discrimination in any form, whether based on race, colour, gender, religion, sexual orientation, disability, age, or cultural background.
We enthusiastically encourage applications from individuals belonging to groups that are traditionally underrepresented.