Jobs
>
Slough

    Guest Experience Expert - Slough, United Kingdom - Delta Hotels & Resorts

    Delta Hotels & Resorts
    Delta Hotels & Resorts Slough, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description
    Job Number
    Job Category Rooms & Guest Services Operations
    Location Delta Hotels Heathrow Windsor, Ditton Road Langley, Slough, England, United Kingdom VIEW ON MAP
    Schedule Full-Time
    Located Remotely? N
    Relocation? N
    Position Type Non-Management

    Explore our very big world

    We are looking for true people person who can delight and wow our customers from the moment they walk in to the hotel. The selected candidate will become a part of our brilliant Front Office team who always strive to deliver seamless service for our guests night and day. In this role you will be a key player in helping our guests make the most of their stay whilst performing assigned audit functions. You will also work closely with the night supervisor and manager to ensure effective operation of the night emergency plans. You need to be someone with great customer service skills and who is an inclusive, thoughtful and positive team player.

    What you'll be doing

  • Complete a check lists thoroughly and correctly on a nightly basis.
  • General Front Desk responsibilities including check in/check out, customer service, answering phones, providing guests with information etc.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Be aware of all accounting and auditing practices relevant to the front office
  • Maintain a strong presence on the front desk at peak times if on night reception, and to support the night reception if on audit when necessary
  • Be proactive in carrying out tasks and checklists
  • Carry out work delegated by the Night Managers efficiently and correctly on a timely basis
  • Strong focus on safety and security
  • Assist the Night Manager with walk in situations where appropriate
  • Attend relevant meetings where possible, and to offer ideas and suggestions for improvement
  • Help in achieving and maintaining relations between days and nights

    • What we're looking for

  • Previous experience working within a hotel Front Office or similar customer service environment essential
  • Knowledge of Opera PMS is preferable
  • Night worker experience preferred
  • Strong Communication skills (verbal, listening, writing)
  • Innovative
  • Pro-active, reliable and flexible
  • Great conversational skills and teamwork-oriented
  • Positive outlook

    • This is a full time position ( hours per week) working night shifts.

    Rewards for work, benefits for your lifestyle

    You'll be supported in and out of the workplace through:

  • Discounts on hotel rooms, gift shop items, food and beverage
  • Learning and development opportunities
  • Recognition programs
  • Wellbeing programs
  • Encouraging management
  • Team-spirited colleagues
  • Free gym membership, meals on duty and car parking

    • Simple Made Perfect

    At Delta Hotels by MarriottTM Heathrow Windsor we create a seamless full-service hotel experience that has been thoughtfully designed with the essential needs of frequent traveller in mind. Guests benefit from services and amenities that provide smart value including fast free Wi-Fi and complementary bottled water each day. By focusing on the details that truly matter, we can make them perfect - welcome to Simple made Perfect; Delta Hotels by Marriott Heathrow Windsor, positioned perfectly between London Heathrow Airport and historic Windsor. A fluid transition between exploration and historical culture. Guests can rejuvenate after a busy day at work or play in our state-of-the-art fitness centre. We offer a selection of diverse dining options, international dishes served at our restaurant, and casual bar snacks in the lounge. Those wishing to host a special event can take advantage of our personalized event services and choose a venue that can hold up to guests.

    What really differentiates this hotel is the people working here. If you join the team you will be part of a warm and welcoming second family who work together to provide outstanding service to our guests. You will be a valued team member who will be offered the opportunity to grow and develop and benefit from being part of the biggest and best hospitality company in the world. Opening doors to a world of opportunity.

  • Marriott International, Inc

    Guest Experience Expert

    5 days ago

    Marriott International, Inc Slough, United Kingdom

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Delta Hotels Heathrow Windsor, Ditton Road Langley, Slough, England, United Kingdom VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Manag ...

  • Marriott International, Inc

    Casual Guest Experience Expert

    2 weeks ago

    Marriott International, Inc Slough, United Kingdom

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Delta Hotels Heathrow Windsor, Ditton Road Langley, Slough, England, United Kingdom VIEW ON MAP · **Schedule** Part-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Manag ...

  • Marriott International, Inc

    Guest Experience Expert

    3 weeks ago

    Marriott International, Inc Hayes, United Kingdom

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Manageme ...

  • FashionJobs

    Experience Expert

    3 weeks ago

    FashionJobs London, United Kingdom

    Founded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible,Be Imaginative. If these ...

  • FashionJobs

    Experience Expert

    3 weeks ago

    FashionJobs London, United Kingdom

    Founded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible,Be Imaginative. If these ...

  • Marriott International, Inc

    Guest Experience Expert

    3 weeks ago

    Marriott International, Inc Hayes, United Kingdom

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Manageme ...

  • Frontline

    Expert By Experience

    2 weeks ago

    Frontline London, United Kingdom

    Frontline is England's largest children's social work charity. We're committed to ensuring a safe and stable home for all children so they can reach their full potential - no matter their social or family circumstance. Our mission is to create social change for children and their ...

  • Marriott International, Inc

    Guest Experience Expert

    2 weeks ago

    Marriott International, Inc Hayes, United Kingdom

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Manageme ...

  • Marriott International, Inc

    Recreation Experience Expert

    2 weeks ago

    Marriott International, Inc Hayes, United Kingdom

    **Job Number** · **Job Category** Golf, Fitness, & Entertainment · **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP · **Schedule** Part-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management ...

  • Marriott International, Inc

    Recreation Experience Expert

    2 weeks ago

    Marriott International, Inc Hayes, United Kingdom

    **Job Number** · **Job Category** Golf, Fitness, & Entertainment · **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management ...

  • CK Group- Science, Clinical and Technical

    Experience Expert

    3 weeks ago

    CK Group- Science, Clinical and Technical Slough, Berkshire, United Kingdom

    CK Group are recruiting for a RWE (Real World Evidence) Expert to join a pharmaceutical company at their site based in Slough, Berkshire on a contract basis running till March 2025, working on a hybrid basis · Support external decision making through key stakeholder groups such a ...

  • Workingmums

    Experience Expert

    5 days ago

    Workingmums Slough, Berkshire, United Kingdom Full time

    As a Sytner Audi Expert, you will be the first point of contact for customers by initiating conversation and building rapport to excite them about the brand. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible ...

  • Marriott International, Inc

    Guest Experience Expert

    1 week ago

    Marriott International, Inc Hayes, United Kingdom

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Manageme ...

  • Marriott International, Inc

    Guest Experience Expert

    3 days ago

    Marriott International, Inc Hayes, United Kingdom

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Manageme ...

  • Marriott International, Inc

    Guest Experience Expert

    1 week ago

    Marriott International, Inc Hayes, United Kingdom

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Manageme ...

  • Marriott International, Inc

    Recreational Experience Expert

    22 hours ago

    Marriott International, Inc Hayes, United Kingdom

    **Job Number** · **Job Category** Golf, Fitness, & Entertainment · **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management ...

  • Marriott International, Inc

    Recreation Experience Expert

    1 week ago

    Marriott International, Inc Hayes, United Kingdom

    **Job Number** · **Job Category** Golf, Fitness, & Entertainment · **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP · **Schedule** Part-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management ...

  • Marriott International, Inc

    Guest Experience Expert

    3 weeks ago

    Marriott International, Inc Waltham Abbey, United Kingdom

    **Additional Information** 40 hours per week£12.27 per hour · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Delta Hotels Waltham Abbey, Old Shire Lane, Waltham Abbey, England, United Kingdom VIEW ON MAP · **Schedule** Full-Time · **Located Re ...

  • Australasian Recruitment Company

    Customer Experience Expert

    2 weeks ago

    Australasian Recruitment Company London, United Kingdom

    A permanent opportunity as a Customer Experience Expert in a successful start-up company specialising in high quality pet nutrition · **Customer Experience Expert Responsibilities**: · - Noticing trends and reporting back to the business · - Engaging with customers on social medi ...

  • Birchlake Recruitment Ltd

    User Experience Expert

    1 week ago

    Birchlake Recruitment Ltd London, United Kingdom

    User centred design process · - Lean UX within an agile environment · - User research: Planning, facilitating and reporting user insights through methodologies such as usability testing, ethnographic research, task analysis, participatory workshops, RITE method, cognitive walkthr ...