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    Service Transition Manager - Nottingham, United Kingdom - Littlefish

    Littlefish
    Littlefish Nottingham, United Kingdom

    3 weeks ago

    Default job background
    Full time Administrative
    Description
    Service Transition Manager
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    Come and join the Littlefish team

    Work location: Nottingham or Sheffield (Hybrid)

    Salary up to £60,000

    Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

    Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

    So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

    The role and what you'll be getting up to on a day to day basis:

    Littlefish is seeking a Service Transition Manager to come and join our growing Service Management team.

    As the Service Transition Manager, you will report into the Service Transition Management Lead. Your main duties will include project managing the transition of services into support for one of our large customers. Ensuring that there is minimal impact to live services and the associated support processes. You will also manage the change of IT support provider for new customers into Littlefish operations teams. Working with the customer and incumbent IT supplier to seamlessly transition services to Littlefish. You will deliver against project milestones and outcomes, customer commitments and satisfaction measures.

    What are we looking for in the successful candidate?

    • PRINCE2 Practitioner
    • ITIL Foundation Certificate (V3 or V4)
    • Previous experience of working in a Service Transition or Senior Service Introduction Manager role
    • Working on client facing projects
    • Working with matrix team management
    • Experience in using Microsoft Project and Excel

    What can we offer you?

    • Through our one of a kind training programme, the Littlefish Academy, you can increase your earnings by £4,500.
    • Referral bonus scheme of £1000 when you successfully refer a friend.
    • Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
    • Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
    • Casual dress policy
    • Company Pension Scheme
    • Company social events
    • 25 days annual leave plus public / bank holidays
    • Purchase and sale of annual leave scheme

    Life at Littlefish:

    Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

    I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

    I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

    I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done

    So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

    Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

    We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

    Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a option has a 'prefer not to say').

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