- To complete a number of audits of the work carried out by the operational team to assess quality, compliance of regulations/policy documents, and customer outcomes.
- Complete all allocated audits within service level agreements.
- Provide feedback and suggested actions into the operational team
- Identify trends and proactively take steps to address these, with agreement from the Customer Outcome Manager.
- Complete root cause analysis of errors and identify/complete actions to address this.
- Provide support to the Customer Outcome Manager by reviewing and updating audit templates/criteria and completing other tasks/projects as they arise.
- Creating and distributing a quarterly Customer Outcome Team Blog.
- Participate in Quality audit calibrations.
- Effective record keeping
- Demonstrate high levels of accuracy
- Excellent attention to detail
- Demonstrate a conscientious, 'can-do' attitude
- Be client focussed
- Supportive of team members
-
Highways Engineer
Found in: SonicJobs Direct Apply UK - 1 day ago
Solos Consultants Ltd Bristol, United Kingdom Full timeHighways Engineer · £31.71 per hour - PAYE or Umbrella Equivalent · Bristol / Hybrid - Wednesday and Thursday office based · 6 Month Contract Initially · Purpose of the job · To manage the design & delivery of engineering projects from inception to construction /completion, work ...
-
Commercial Manager
Found in: SonicJobs Direct Apply UK - 2 days ago
Morson Talent Bristol, United Kingdom Full timeMorson Talent are delighted to present an opportunity for a suitably qualified and experienced Commercial Manager to join our client's established Assurance team for work associated with a major infrastructure Project in Somerset. This role is based at our client's offices at Azt ...
-
Student Casework Team Manager
Found in: SonicJobs Direct Apply UK - 1 hour ago
University of the West of England Bristol, United KingdomAre you a dynamic and experienced professional with a passion for student welfare and service excellence? We are seeking a Student Casework Team Manager to lead our dedicated Student Casework Team and help provide an inclusive and supportive university community where every stude ...
-
Student Money Service Assistant
Found in: SonicJobs Direct Apply UK - 2 days ago
University of the West of England Bristol, United KingdomAbout this role: Student Life Services includes a range of student facing teams supporting students through their time at UWE. The Student Money Service is one of these specialist teams and provides a range of support to applicants and students to access funds, money advice and m ...
-
Infrastructure Engineer
Found in: SonicJobs Direct Apply UK - 1 day ago
Tal Bristol, United Kingdom Full timeThe Specialized Finance global business unit (GBU) is focused on providing targeted financial software applications to large banks and motor manufacturers. These financial applications are provided in almost all cases under a Software as a Service (SaaS) model. The SaaS services ...
-
Finance Controller
Found in: SonicJobs Direct Apply UK - 2 days ago
Emponics Bristol, United Kingdom Full timeOur client are a Bristol based company ( Emersons Green ) and market leaders in providing regulatory support for firms across the UK in the retail automotive and travel sectors. With a unique mix of sector specialists, a high-level former regulator on their Board, supported by a ...
-
HR Advisor
Found in: SonicJobs Direct Apply UK - 2 days ago
DANKEE GROUP LTD T/A Prism 7 Resourcing Brandon, United Kingdom Full timePrism-7 Resourcing are looking for HR Advisor (Interim) for one of their clients based in Brandon(IP27). · Location: · Hybrid/Remote - This role will involve working flexibly from home, across Brandon sites and other locations as required and working remotely. · Hours: 37.5 hours ...
-
Customer Account Advisor
Found in: SonicJobs Direct Apply UK - 6 days ago
Acorn by Synergie Malmesbury, United Kingdom Full timeAcorn by Synergie is currently recruiting for an Administrator / Customer Account Advisor · Salary £25,000 per annum · Full-time: 37.5 hours a week Monday to Friday office based · About the role. · * You'll need to be able to think on your feet, have great communication and pr ...
-
Customer Support Analyst
Found in: SonicJobs Direct Apply UK - 1 day ago
EMIS Health Newport, United Kingdom Full timeHere at EMIS we are looking for a Customer Support Analyst to come and join our customer driven, diligent and collaborative team on a permanent basis. · Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support t ...
-
Trainee health and social care assessor
Found in: SonicJobs Direct Apply UK - 9 hours ago
Brook Street UK Cardiff, United Kingdom Full timePoint of contact for this role is Stacey · Start a new career as a health and social care assessor · Location: Cardiff · Hours: Monday - Friday, 9:00 AM - 4:30 PM · Salary: Starting at £23,000 per annum with increments as you complete assessor qualifications · Are you passionate ...
-
Mortgage Reviewer Hybrid
Found in: SonicJobs Direct Apply UK - 2 days ago
Acorn by Synergie Chippenham, United Kingdom Full timeAcorn by Synergie is currently recruiting for a top leading mortgage organisation in Chippenham who are seeking a hybrid CeMap / cf6 qualified Mortgage Reviewer, due to expansion. · £28,000 per annum working hybrid in Chippenham three days from home, two office based with regula ...
-
Asset Delivery Manager
Found in: SonicJobs Direct Apply UK - 2 days ago
LiveWest Weston-Super-Mare, United Kingdom Full timeAbout The Role · Have you got a proven track record in project management delivery including putting in complex planning applications? Are you looking for a new challenge? If so, we want to hear from you. · As an Asset Delivery Manager, you will sit within our Asset Management De ...
-
Senior Data Scientist
Found in: Appcast UK C C2 - 1 day ago
Ascent Bristol, United KingdomWelcome to an exciting opportunity where ambitious individuals are invited to join a team of inquisitive minds and supportive peers, all driven by a shared passion and diverse skills aimed at creating value for businesses through data. · About Us · We are Ascent and we help our ...
-
Business Support Administrator
Found in: Appcast UK C C2 - 3 days ago
Squarcle Bristol, United KingdomSquarcle is a growing strategy, operations and digital consultancy dedicated to driving the performance of our clients. We are people orientated and pride ourselves on our people first culture. Unlike many consultancies Squarcle is as equally dedicated to delivery as it is to des ...
-
Senior Data Consultant
Found in: Appcast UK C C2 - 1 day ago
Ascent Bristol, United KingdomThis is a perfect opportunity for ambitious individuals to join a team of curious minds and support peers with a passion and the skills for creating value for businesses using data. · About Us · We are Ascent and we help our customers solve problems, elevate, and do existing thin ...
-
Working Capital Manager
Found in: One Red Cent EUR eFC C2 - 1 day ago
Morgan McKinley Bristol, United Kingdom Full timeWorking Capital ManagerThe Role This is a newly created role within a relatively newly formed team, with a focus purely on cash generation and improving working capital outcomes. The role has 3 main areas of focus: Reporting and visibility · Enhanced governance and accountability ...
-
Senior Shiny Developer
Found in: Appcast UK C C2 - 1 day ago
Ascent Bristol, United KingdomWelcome to an exciting opportunity where ambitious individuals are invited to join a team of inquisitive minds and supportive peers, all driven by a shared passion and diverse skills aimed at creating value for businesses through data. · About Us · We are Ascent and we help our ...
-
Land Safety Consultant
Found in: Click to Hired UK C2 - 5 days ago
Electus Recruitment Solutions Bristol, United Kingdom Permanent, Full timeLand Safety Consultant with UK Defence Expertise This company is currently seeking a highly motivated and experienced Land Safety Consultant to join their growing team on a permanent, hybrid (office-based and remote) work basis. · Job Overview The successful candidate will provid ...
-
Planning & Environment Lawyers
Found in: Appcast UK C C2 - 2 days ago
Cathedral Appointments | South West Recruitment City Of Bristol, United KingdomCathedral Appointments is delighted to continue its partnership with an ambitious and collaborative national law firm whose multi-disciplinary Planning and Environment team operates across all development sectors. The team is recognised for its depth of knowledge, breadth of expe ...
-
Architectural Technologist
Found in: Appcast UK C C2 - 1 day ago
Kendall Kingscott Ltd Bristol, United KingdomAre you a postgraduate Architectural Technologist looking for the next step in your career? Look no further... · We are seeking talented and motivated Architectural Technologists to join the dynamic and forward-thinking KK. With a commitment to excellence and sustainability, KK i ...
Customer Outcome Officer - Bristol, United Kingdom - TLT LLP
Description
We are recruiting for a Customer Outcome Officer to join our Customer Outcome team in Bristol. The Customer Outcome Team are responsible for challenging and auditing the internal operations, using robust criteria to assess the quality of work with an appropriate focus on customer outcomes.
This is a hybrid opportunity with opportunity to work from both our head office in Bristol and home.
Your Role
As a Customer Outcome Officer your day to day remit includes;
Your Skills and Experience
Your Team
Operating from our offices in Bristol, Manchester, Glasgow and Belfast, we have specialist expertise in each UK jurisdiction. We act for banks, building societies, other secured lenders and third party services. Whatever the size of mortgage portfolio, we adapt our processes to deliver the best outcome for the lender and their customer. Our approach ensures that all customers are treated fairly, and vulnerability is identified and handled appropriately.
We support on repossession conveyancing, so that when a property is taken into possession the title checking process is carried out promptly, and a sale progressed proactively. We also provide advice and support to fixed charge receivers from validating their appointment through to dealing with non-paying tenants or those who remain in the property beyond the end of their tenancy.
About TLT
Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.
We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,200 people in offices across the UK and a network of partner firms across Europe, India and the US. In 2021 we were named The Lawyer's Law Firm of the Year, recognising our incredible success story.
Our purpose is to protect, prepare and progress our clients for what comes next and it's essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.
Our Benefits
We value our employees highly and we want you to feel valued. You'll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.
At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people.