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Penrith

    Receptionist Administrator - Penrith, United Kingdom - Shap Medical Practice

    Shap Medical Practice
    Shap Medical Practice Penrith, United Kingdom

    1 week ago

    Default job background
    Fixed-Term
    Description

    Job summary

    Join our warm and welcoming team at Shap Medical Practice as we seek a Receptionist Administrator to join our friendly team as a Receptionist Administrator.

    The position is a 12 month temporary contract to cover for Maternity Leave

    Hours of work will be up to 30 hours per week spread between 8am and , Monday and Friday. Flexibility to cover staff leave will be required.

    PLEASE NOTE THIS OPENING WILL CLOSE ONCE A SUITABLE CANDIDATE IS FOUND.

    If you're passionate about healthcare administration, thrive in a fast-paced environment, and are dedicated to providing exceptional patient care, this role is perfect for you. Come be a part of our supportive team where your skills and dedication will make a meaningful impact on our practice and community.

    Main duties of the job

    The successful candidate should be eager to learn and keen to contribute to the full team performance, have good communication skills, an excellent telephone manner and be computer literate.

    You must be calm, patient, empathetic and with an attention to detail.

    This is an exciting, varied and fast paced role and you must be able to multi-task in a busy environment.

    Duties will include helping patients at the reception desk and on the telephone, signposting patients to the correct clinician, booking appointments, communicating test results, scanning and filing hospital correspondence, data entry and other general office tasks.

    About us

    We are looking for an enthusiastic and motivated individual to join our small friendly Reception team, working within our very busy Practice

    Job description

    Job responsibilities

    Thefollowing are the core responsibilities of the receptionist administrator. Theremay be on occasion, a requirement to carry out other tasks; this will bedependent upon factors such as workload and staffing levels:

    a.Maintainingand monitoring the practice appointment system

    b.Processpersonal, telephone and e-requests for appointments

    c.Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately

    d.Signpostpatients to the correct service

    e.Processincoming and outgoing mail

    f.Initiatingcontact with and responding to, requests from patients, team members andexternal agencies

    g.Processreferrals to external agencies such as secondary care using the electronicreferral system (ERS)

    h.Processcalling letters are requested

    i.Processall DNA letters in accordance with current policy

    j.Readcode data on EMIS clinical system

    k.Photocopydocumentation as required

    l.Fileand store records as required

    m.Dataentry of new and temporary registrations and relevant patient information asrequired

    n.Inputdata into the patients healthcare records as necessary

    o.Scanningof patient related documentation and attaching scanned documents to patientshealthcare records

    p.Manageall queries (including administrative queries) as necessary in an efficientmanner

    q.Maintaina clean, tidy, effective working area at all times

    r.Monitorand maintain the reception area and notice boards

    s.Supportall clinical staff with general tasks as requested

    Person Specification

    Qualifications

    Essential

  • Educated to GCSE level or equivalent including English at Grade 4 (C) or above or equivalent

    • Desirable

  • NVQ Level 3 or equivalent in customer care or administration or reliable and proven work experience in a relevant role

    • Experience

    Essential

  • Experience of working with the general public

    • Desirable

  • Experience of administrative / receptionist duties
  • Experience of working in a health care setting
  • Experience of dealing with confidential information
  • Knowledge of patient administration and record systems (EMIS)

    • Skills

    Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Microsoft Office
  • Effective time management
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

    • Personal Qualities

    Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

    • Other requirements

    Essential

  • Flexibility to work outside of core office hours
  • Access to a vehicle with appropriate business insurance
  • Disclosure Barring Service (DBS) clearance
  • (This will be organised and paid for by Shap Medical Practice upon appointment)
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