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    Head of Systems Integrations - London, United Kingdom - LNW Gaming UK Limited

    LNW Gaming UK Limited
    LNW Gaming UK Limited London, United Kingdom

    2 weeks ago

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    Description

    iGaming:
    If it's iGaming, we know a thing or two. At Light & Wonder, It's all about the games, and our digital team leads the global iGaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers.

    Position Summary

    High Level Overview

    At Light & Wonder (L&W) we have the leading aggregator platform in the iGaming industry – our Open Gaming System (OGS). As a Head of OGS Integrations for UK, EU, & ROW, you will work with the largest operator groups & game providers in the world, to help them fully utilize our Open Gaming platform, via our integration services.

    The successful candidate will help craft and execute strategies to drive improvements to our integration services. Their technical acumen and customer-facing skills will enable them to effectively represent Light & Wonder within an operator and game partners environment, and drive discussions with senior leadership regarding our integration services, including high-level and low-level technical onboarding, support, and where necessary trade-offs.

    The Head of Integrations will provide advocacy and strategic technical guidance to help plan and deliver integrations across both sides of our OGS network, focusing on customer rollouts with our UK, EU, and ROW operators and game partners.

    The close relationships developed with our operators and game partners will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from our Open Gaming platform. We have high standards for our software applications as well as our employees: our systems are highly secure, highly reliable, highly available, and must function at scale.

    On a "typical" day, a Head of OGS Integrations will be managing a team of system integration engineers and Technical Account Managers, ensuring we are delivering on our commitment to integrate new operators and game partners onto our platform, and managing their rollout across the network, helping to bridge those technical contracts between operators and game partners across the 30+ different jurisdictions we operate in globally.

    You will also be responsible for ensuring operators and game partners are technically onboarded onto new ancillary products and services we deliver from our core product roadmap. You will also have the responsibility of ensuring that we are proactively keeping our customers OGS integrations operationally healthy via our Technical Account Management team.

    You will also play a pivotal role in ensuring we continue to improve our integration services. We do not accept complacency or mediocrity, and you should not be solving integration problems just transactionally. How do we mitigate against recurring integration issues, how can we manage integrations more expeditiously. Ideation and execution in solving these problems are an integral part of this role, as you work closely with our product, engineering, and tech ops teams.

    This is an opportunity to operate software applications on a massive scale. You'll be surrounded by people who are smart and passionate about systems integrations and believe that world class service is critical to customer success. You'll become an aggregator platform systems integrations expert. You will support and simplify the operational scalability that sustains the platform's growth. You will measure your success and it will be visible.

    The ideal candidate should have:

  • A deep understanding of systems integrations.
  • Are interested in designing tools and automation that enable integrations to be managed more efficiently and quickly.
  • Have a "Think Big" mentality that empowers you to think outside of the box.
  • Regularly seek simple ways to approach complex issues or processes.
  • Experience speaking directly with B2B customers.

    • Qualifications

    You will have the opportunity to:

  • Manage a team of Systems integration engineers and Technical Account Managers.
  • Lead this team to help manage new operator and game partner integrations on OGS, and their rollout across the network.
  • Bridge those technical contracts between operators and game partners across the different markets and jurisdictions we operate in globally.
  • Keep operator and game partner integrations healthy.
  • Work directly with operators and game partners, helping to technically onboard them onto our integration services on OGS, and ensure their integrations are completed in a timely manner.
  • Work with key internal stakeholders e.g. commercial, product, engineering, tech ops to ideate on how to improve our integrations services E2E, and help drive through these improvements, particularly self service and automation.
  • Produce KPI reports with commentary, so it's clear the progress that is being made, and where improvements need to happen.
  • Work in an environment where operational excellence is truly the first priority.
  • Develop and maintain technical documentation related to system integration.
  • Provide technical guidance and support to team members and other teams within the business.
  • Work with product & engineering to address any technical issues or bugs within our integration services.
  • Keep up to date with emerging technology and market developments connected to system integration.
  • Ensure quality control tasks such as QA testing is continuously improved.
  • Express your creative, innovative ideas to make our integration services even better.

    • We want our services to be as autonomous as possible, and that can only be done by having bright people who understand how to think big, simplify solutions to complex unprecedented problems, all in pursuit of the best customer experience possible. Our environment is built for people who flourish in creating automation to reduce the operational workload rather than simply performing operational work all day.

    Successful candidates will join an elite team. If you are a talented, detail-oriented, and enthusiastic professional who is passionate about providing exemplary system integration services, eager to learn new technologies, and have a desire to support critical work, this position is for you

    The role is to help gain the best value and service for our operators and game partners from Light & Wonder's Open Gaming System.

    Skills and Qualifications

  • 3+ years of system integrations experience within a managerial role.
  • Experience with operational parameters and troubleshooting for three (3) of the following: networking, databases, devops, security, and mobile application development.
  • Bachelor's Degree in Computer Science, Math, or related discipline required, or 5 years of equivalent work experience.
  • Internal enterprise or external customer-facing experience as a technical lead.
  • Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s).

    • Work Conditions

    Light & Wonder, Inc. and its affiliates (collectively, "L&W") are engaged in the highly regulated gaming business. As a result, L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, and/or meet certain standards dictated by law, regulation or contracts. To ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting due diligence and a background investigation on you.

    This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

    #LI-igaming

    #LI-Hybrid

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