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1st Line IT Support Analyst - Manchester, United Kingdom - Chassam Recruitment Limited.
Description
IT Service Desk Analyst - ManchesterChassam Recruitment are currently recruiting for an IT Service Desk Analyst for a leading client based in Manchester. The role will be a mixture of home and office based
You will be responsible for supporting approximately 350 users ensuring incidents, problems and requests are resolved.
Day to day IT Service delivery working within an ITIL environment
Monitoring and assessing the severity of service desk incidents
Liaising with vendors to coordinate 3 rd line support for all IT Services
Supporting both Windows and MAC operating systems
Troubleshooting both hardware and software issues
As a 1 st Line Service Desk Analyst, you need to have experience in:
Proven track record in providing IT Support
Troubleshooting both hardware and software issues
Supporting both Windows and Mac operating systems
Office 365 and Active Directory experience
Network principles and concepts
Cabling/Patching
Intune/SCCM
An excellent salary is on offer and you will be working in a great team with great people. There is an on call rota for this position.
To apply, please send your CV ASAP
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