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IT Service Service Desk Support Technician - Scotland, United Kingdom - Hays Technology
Description
Our client is an innovator at the heart of the payments technology industry, shaping how the world pays and gets paid.
From your local coffee shop to unicorns and international banks.They are currently looking for potentially multiple Service Desk Analysts to join the team and help support the businesses
Timely Response:
Address inbound technical helpdesk tickets and calls promptly within the agreed-upon timescales.
Customer Service:
Deliver exceptional customer service, ensuring consistent updates and clear communication regarding ticket resolution.
This role emphasises the importance of efficiency, communication, customer satisfaction, and accountability in providing technical support.
Able to communicate with customers, internal and external, through written medium and on the telephone in a professional manner relaying technical detail in a straight forward and easy to understand straightforward
Able to work in a team environment and work to the technical helpdesk targets and objectives
Ability to be flexible and work to changing priorities demanded by the customer requirements
Able to deliver high levels of accuracy and quality in both problem resolution and root cause analysis
Be part of a company guided by a strong purpose to do good and recognised as the top 1% of the most sustainable companies in all sectors worldwide.
Have 30 days holiday + 4 bank holidaysHave employee private medical cover, access to a virtual GP service
Access to discounts and cash backs on shopping
Purchase a range of flexible benefits through salary sacrifice
Have a Life assurance - 1 x salary if not in a pension scheme, 4 x salary if you join a pension scheme
Have a pension - the company will match contributions of up to 10%
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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