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    Partner Policy and Process Advisor - London, United Kingdom - DELIVEROO

    DELIVEROO
    DELIVEROO London, United Kingdom

    4 days ago

    Deliveroo background
    Description
    At Deliveroo Hop, we're building a global grocery retailer from the ground up.

    We launched Deliveroo Hop in September 2021 as Deliveroo's speedy grocery delivery service and have partnered with some of the world's leading grocers so you can get the freshest, tastiest food and all of your must-haves right to your front door in as little as 20 minutes.

    Based out of our London HQ office on a hybrid basis, the role of the Partner Policies & Processes (PPP) team is to define how we operate on a day-to-day basis with our partners such that we are easy to do business with and deliver a market-leading partner experience at an acceptable cost.

    As a PPP Grocery and Retail Associate, you will define and maintain grocery and retail category policies for our partners, identifying opportunities to improve partner experience or reduce costs, defining solutions in collaboration with our Product & Technology teams and driving execution across markets.

    Reporting to the Director, Partner Policies & Processes, you will be part of a wider team of process experts with particular functional specialisms, supported by PPP project leads, who will be deployed to lead or support particular initiatives.

    Define and maintain grocery and retail category policies for partners
    Analyse and report on policy costs (e.g. refunds, credits, operational losses/defects)
    Help identify gaps in policy and potential fraud and abuse loopholes
    Designing grocery and retail specific policies to cover a range of categories
    Working with commercial, legal and policy teams to optimise processes and ensure all processes are legally compliant across all markets
    Recommending partner specific policies to support growth in Deliveroo's grocery and retail sector
    Analysing data, identifying trends and escalating where appropriate

    Scoping the project :
    analysing performance data, conducting research and collating frontline feedback to identify and prioritise the problem statements to solve. Working with your PPP Leader to define the project timeline and resources required to solve them.

    Defining the solution space : conducting critical analyses and supporting brainstorming exercises with key stakeholders to help identify the potential range of options we have.


    Making business recommendations :
    Supporting your PPP Leader to build the business case and secure stakeholder support for your recommendations.
    Supporting our Product Team (where technology solutions are required): contribute to requirement definitions, facilitate User Acceptance Testing.
    Support your PPP Leader to project manage rollout in line with our go-to-market playbook. Collaborate with the GTM Content team to ensure all partner and frontline employee communication is fit-for-purpose. Support the change management with frontline commercial teams, supported by Training Managers and line managers as appropriate
    Review post-launch performance;

    Project Management:
    ability to manage and progress a small scale project (or a couple of workstreams in a larger project) simultaneously involving multiple stakeholders across both Commercial and other Deliveroo functions

    Business Acumen:
    Firm understanding of Deliveroo's overarching business model and core customers. Possesses enough domain context to make effective trade offs within projects.

    Communication & Influence:
    Proactively keeps stakeholders updated on projects at the right cadence


    Community-Building :
    a team player who readily collaborates cross-functionally and can resolve areas of misalignment or conflict between teams

    Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders.

    We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.

    We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. At Deliveroo we know that people are the heart of the business and we prioritise their welfare.

    Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice.

    Diversity

    At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be.

    All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

    We are committed to diversity, equity and inclusion in all aspects of our hiring process. Please click here to view our candidate privacy policy.
    A competitive and comprehensive compensation and benefits package
    25 days of annual leave (increases with tenure) and public holidays
    ~ One paid day off each year to volunteer or support a charity of your choice
    ~ Fitness membership
    ~ Private medical, medical subsidy or Wellbeing Allowance, dependent upon location

    Compensation
    Most employees are eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company success
    Market-leading Parental and Compassionate Leave Policies
    Work-from-home kit
    Employee Assistance Programme
    Roolearn platform, giving you access to content from leading L&D provider
    Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity and more
    Free Deliveroo Plus subscription (or equivalent)
    While this varies by country, you're likely to have monthly team lunches and, if you are in the office, frequent opportunities to try new foods
    #
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