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    Housing Concierge - Stroud, United Kingdom - Home Group

    Home Group
    Home Group Stroud, United Kingdom

    1 week ago

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    Description

    Job Description

    Housing Concierge Description

    Housing Concierge (Waking nights)

    Gloucestershire, Stroud

    Permanent, full time (37.5 hpw)

    Pay £12 per hour (Salary £23,464 per year) and great benefits including Health Cash Plan

    Home, a place where you belong

    Calling all night owls Prefer staying awake and working through the night rather than snoozing away like the rest of us? We're looking for a dedicated night worker who won't fall asleep on the job If you're as energised as a new Duracell bunny with the alert skills of a meerkat, this is the job for you

    We're looking for new supported Housing Concierges to join our growing teams. Here at Home Group, we look after our vulnerable customers, but also those with quite complex support needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

    Typical shift as a Housing Concierge

  • If you want a quiet and calm (night) security job, then this is not the job for you
  • There is so much more involved than just night working, stuck in an office monitoring CCTV or patrolling the premises.
  • The first line of support for our customers when our day team or their own support network aren't around to help
  • You'll manage the health and safety of the building and the customers within it during the night time.
  • Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.
  • Finally, if there is time, you'll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well

    • Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the Top Ten Great Place to Work in the UK

    You bring

  • Calm under pressure with great communication skills
  • You get a kick out of supporting the most vulnerable in society (maybe you've worked in public service, or the military). You know what's required to look after the public and our customers too.
  • You're sociable and interested in people and their stories and like getting to know people. You use your people insights and keen eye for detail to spot changes in behaviour.
  • You recognise when things are about to go wrong and are confident intervening in a sensitive way and deescalating any potential arising incidents.
  • A team player with the confidence to work alone. Don't worry you'll have the full back up of our wider team including our out of hours emergency support team.

    • Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

    Our team

    You'll join Lucy our Night Manager who's worked at Home Group for a few years now in different roles. Lucy's claim to fame is her partner's dad is in a band who had a hit single in the 90s – we'll let you ask at interview which song, it will be stuck in your head for days Our team are super passionate about what we do. You'll also work with Vania who leads on training, and there are around twenty of us in the team across Gloucestershire We're a supportive bunch and we meet up regularly for team meetings either in person or virtually and for meals together when we can.

    Job details

  • You'll work on a rota with the team to cover nights.
  • Although you'll work nights, we do get together regularly for training and team meetings.
  • You're able to use technology to monitor CCTV, update records, and connect with colleagues on Teams.
  • You'll need an Enhanced DBS check done and we pay for that.
  • Opportunity to pick up additional hours.
  • Driving not essential but preferred.

    • A place where you belong

    Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work

    What's in it for you?

  • 34 days annual leave (including bank hols, and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too
  • Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
  • Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
  • We Grow Our Own colleagues (not literally of course), when you're ready for the next step in your career, you can grow with us
  • Colleagues really matter to us, that's why we're the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
  • Learn more about our benefits on our website.

    • Find out more

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