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    Operations Efficiency Engineer - London, United Kingdom - Fisher Investments

    Fisher Investments
    Fisher Investments London, United Kingdom

    2 weeks ago

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    Description

    The Senior Operations Engineer oversees the effective installation and performance of advanced operating system hardware and software on Fisher Investment's Core Infrastructure.

    This person is also responsible for maintaining, monitoring, and analyzing system components, as well as making recommendations and implementing changes, as appropriate.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Responsible for hardware lifecycle, application deployments, and providing root cause analysis of chronic or repeat incidents
    Collaborates with Engineering Teams to gauge the effectiveness and efficiency of existing systems
    Responsible for monitoring system availability, performance, and service levels
    Responsible for resolving issues, alerts, and incidents in the day to day Infrastructure Operations as well as by Business Support Teams based on predefined service level agreements regarding network, telecom, and system availability, performance, and service levels (tier 3 operational support)
    Coordination with business users and other groups on lapse in services, performing root cause analyses, as well as receiving patching details and application deployment packages
    Able to provide international and 24/7 support via on-call duties and/or working a flexible off-hours schedule for planned and unplanned maintenance
    Acts a mentor to engineers, providing assistance, guidance and training as required
    Bachelor's degree in a technical discipline or equivalent combination of education and experience
    Expert knowledge of monitoring Technology environments and solving availability, performance, and service level incidents
    Independent and willing to lend a hand with any project
    It's the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including:

    100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents
    28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays
    Enhanced maternity pay package with 16 weeks' top up to full base pay for eligible employees
    A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions
    Gym subsidy of up to £50 per month
    Employee Assistance Program and other emotional wellbeing services
    A collaborative working environment that practises ongoing training, educational support and employee appreciation events
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