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    Operations Efficiency Engineer - London, United Kingdom - Insight Global

    Insight Global
    Insight Global London, United Kingdom

    2 weeks ago

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    Description
    Job Description

    Insight Global is currently hiring for a Senior Operations Engineer to join one of our clients in the Investment/Wealth Management space.


    Day to day:
    Oversees various technologies and solutions across the core Infrastructure environment end-to-end to effectively monitor and manage the reliability and stability of the products and solutions
    Manages the efficient day-to-day operations and maintenance of the IT services with best practices, automation and orchestration capabilities to ensure effectiveness of the service
    Proactively identifies areas for improvement and leads the effort in standardizing, streamlining, and enhancing processes
    Responsible for hardware lifecycle, application deployments, and providing root cause analysis of chronic or repeat incidents
    Responsible for managing adherence to predefined SLAs and providing necessary reporting to executive team
    Troubleshoots and configures various technologies within the clients Core Infrastructure
    Collaborates with Engineering Teams to gauge the effectiveness and efficiency of existing systems
    Implements strategies for improving or further leveraging Infrastructure Systems
    Responsible for monitoring system availability, performance, and service levels
    Responsible for resolving issues, alerts, and incidents in the day to day Infrastructure Operations as well as by Business Support Teams based on predefined service level agreements regarding network, telecom, and system availability, performance, and service levels (tier 3 operational support)
    Coordination with business users and other groups on lapse in services, performing root cause analyses, as well as receiving patching details and application deployment packages
    Escalates unresolved issues accordingly
    Able to provide international and 24/7 support via on-call duties and/or working a flexible off-hours schedule for planned and unplanned maintenance
    Acts a mentor to engineers, providing assistance, guidance and training as required
    Applicants should have the following:
    ~5+ years IP telephony design and implementation experience, including Cisco UC Manager / Call Manager (CUCM), Cisco Unity / Cisco Unity Connection (CUC) and Cisco Emergency Responder (CER)
    ~ Experience in at least one of the following areas: Contact Center, Telepresence, or Collaboration Suite


    Including the following:
    Cisco Unified Border Element (CUBE) and SIP Trunking
    Cisco Expressway
    Cisco IM & Presence Server (IM&P) / Cisco Jabber
    Cisco UC Manager Automation
    Voice IOS Gateways with H.323, MGCP
    Cisco Unified Survivable Remote Site Telephony (SRST)
    RTMT Alerts and Monitoring
    MS Teams Meetings, Zoom
    Genesys Contact Center (Cross training only)
    Call Recording
    Cisco UC Manager Automation
    Cisco Unified Call Manager
    #J-18808-Ljbffr
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