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    Operations Efficiency Engineer - London, United Kingdom - myGwork

    myGwork
    myGwork London, United Kingdom

    1 week ago

    myGwork background
    Description
    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

    The Senior Operations Engineer oversees the effective installation and performance of advanced operating system hardware and software on Fisher Investment's Core Infrastructure.

    This person is also responsible for maintaining, monitoring, and analyzing system components, as well as making recommendations and implementing changes, as appropriate.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    # Responsible for hardware lifecycle, application deployments, and providing root cause analysis of chronic or repeat incidents
    # Collaborates with Engineering Teams to gauge the effectiveness and efficiency of existing systems
    # Responsible for monitoring system availability, performance, and service levels
    # Responsible for resolving issues, alerts, and incidents in the day to day Infrastructure Operations as well as by Business Support Teams based on predefined service level agreements regarding network, telecom, and system availability, performance, and service levels (tier 3 operational support)
    # Coordination with business users and other groups on lapse in services, performing root cause analyses, as well as receiving patching details and application deployment packages
    # Able to provide international and 24/7 support via on-call duties and/or working a flexible off-hours schedule for planned and unplanned maintenance
    # Acts a mentor to engineers, providing assistance, guidance and training as required

    5+ years IP telephony design and implementation experience, including Cisco UC Manager / Call Manager (CUCM), Cisco Unity / Cisco Unity Connection (CUC) and Cisco Emergency Responder (CER)
    Cisco Unified Border Element (CUBE) and SIP Trunking
    It's the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including:
    #100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents
    #28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays
    # Enhanced maternity pay package with 16 weeks' top up to full base pay for eligible employees
    #$A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions
    # Gym subsidy of up to £50 per month
    # Employee Assistance Program and other emotional wellbeing services
    # A collaborative working environment that practises ongoing training, educational support and employee appreciation events

    Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency.
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