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Mihaela E.

Mihaela E.

Business Manager

Services provided: Customer Success , Career Consultants , Admin - Community Management , Residential Real Estate Agents , Content Marketing , LinkedIn Recruiters , Support - Virtual Assistant Services , General Marketing , Recruitment , Social Media Managers , Appointment Setters , Career Writing , Recruiters , Accounting & Bookkeeping Services , Virtual Assistance , Business Advisory , Personal / Virtual Assistance , HR - Virtual Assistant Services , Marketing Consultants , Ad Designers , Customer Onboarding , Vacation Property Management , Real Estate Property Management Companies , Social Media & PR Services , Admin - Social Media Managers , Virtual Assistants , Personal Assistants , Recruiters & Recruitment Consultants , Technical Recruiters , Executive Assistants , Business Management & Consulting , Real Estate Agents , Job Descriptions , Real Property Services , Chief commercial officer , Admin - Project Managers , Job Description Writers , Chief marketing officer , Jobs / Resumes , General / Other

Administrative

London, Greater London
£50 / hour
Approximate rate

Social

About Mihaela E.:

Experienced professional with a strong background in management, and customer experience across diverse sectors within online, startups, and SaaS. Proven track record of leading and coaching teams to achieve KPIs and deliver outstanding customer service both online and in person. Skilled in developing influential leadership and growth strategies with a focus on business success. Open to new opportunities to apply expertise and drive organizational success, take on dynamic challenges, and contribute to rapid growth, confident that I will be a valuable asset to any organization based on my background and skills: 

• Team Leadership & Business Management acumen: Skilled in leading and mentoring teams, change management fostering a collaborative environment, and optimizing operational efficiency. 

• Customer Experience Management: Proven ability to ensure outstanding customer satisfaction through effective communication, problem-solving, and empathy.

 • Marketing and Sales Proficient in driving sales strategies, building client relationships, and implementing marketing initiatives to enhance brand visibility and profitability. 

• Technical Competencies 

CRM, MS Office Suite, Success Factors, ATS, Oracle, Outlook, Product/Program Management, Charisma, Trust Pilot, Ranking, Citrix, Canva, Adobe, ATS, Google Suite, CCS, online Social Media Platforms, Mocca, BIS, Epos, Team Viewer, BSCS, Data Analysis, ADP, Lead Generation Software, Agile Project Management, Service Desk, Hercules, Banking Systems, Store IQ, ERP, Sovia, SMEs, Property Plus Management, SEO, Quick Link, Budgeting and Resource Management, Slack, Reports, Data Analytics, Zoom, Microsoft Teams, SAP, AutoCAD, Adyen, etc.

Experience

✓ Demonstrated leadership and management while effectively overseeing daily operations and fostering positive internal and external stakeholder relationships. 

✓ Proven track record of successfully managing client communications, business transactions, and company expenditures, showcasing a strong ability to negotiate agreements and streamline business operations.

 ✓ Skilled in developing and implementing plans to improve business operations, coupled with a commitment to educating clients about products and services, thus reflecting a determined approach to project development and success.

 ✓ Collaborated cross-functionally with the finance, data evaluation, human resources, communications, and senior leadership teams to ensure alignment of programming strategy with corporate strategy.

Education

HND in Business, Pearson Education London, UK 

Bachelor’s degree in economics, General 1st Grade Honors UCB 

 

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