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    Associate / Senior Associate Project Development - London, United Kingdom - FullCircl

    FullCircl
    FullCircl London, United Kingdom

    5 days ago

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    Description

    We partner with more than 700 of the worlds leading banks, gaming operators, insurers and FinTechs to deliver market leading insight on their customers.

    Following the 2023 acquisition of W2, a specialist compliance and fraud platform, FullCircl's Identity Solutions products are maturing to reach new regulated markets

    Our web applications and APIs are now used by more than 15,000 end users in large clients includin g Barclays, Lloyds, NatWe st , Enta in , Novibe t , Virg in an d A on, as well as powering digital journeys for high growth challengers such a s Tide, GoHenry, Mettle, Caxt on, and hundreds more.

    FullCircl was formed in 2021 following the merger of Artesian Solutions and DueDil, and recently in 2023 acquired W2 Global Data Solutions.

    FullCircl is backed by top-tier investors which include Octopus Investments, Notion Capital, Augmentum Fintech and notable angel investors which include Dr Steve Garnett (EMEA Chairman SFDC).

    We pride ourselves in bringing together a diverse group of individuals with the skills, energy and shared passion to help us do amazing things.

    We have created an environment where driven and accountable people thrive, and the development and progression of people in our team is a top priority.

    We have been successful by building relationships with senior leaders in banking, insurance and FinTech and consistently delivering value to their teams.

    We provide competitive compensation and benefits and believe employee ownership is a key part of cultivating the mindset we want from everyone.


    This is a really exciting opportunity to join our company in a period of growth, supporting and helping demonstrate the value our customers and prospects derive from the FullCircl platform.

    This unique role within our wider Commercial Team has you supporting our Pre-Sales team and our Customer Success Team, with direct contact with our end users.

    The Customer Success Team are responsible for retaining revenue from our existing customers and identifying opportunities for growth by building strong relationships with key sponsors.

    As Client Value Associate, you will interact (usually on Zoom/Teams or telephone) with end users and pilot participants to gain feedback, linked to their business metrics.

    You'll use this information to create PowerPoint slides telling the story of how FullCircl has helped them with their customers or prospects.

    We provide extensive in-house training as well as access to LinkedIn Learning to support your growth and development.

    The team is based in both London Bridge and Winnersh so you will be required to attend these offices 2-3 days per week, as well as have the option to work at home on days when you aren't required in the office.

    Delivering user coaching to increase awareness and engagement – building advocates
    Creating, sending and analysing user surveys (SurveyMonkey) to support PoV and renewals
    Following up with Net Promoter Score responses from customers to drive increased satisfaction and higher NPS results in the future
    Managing ongoing ROI collection programmes for our larger clients

    Good planning, presentation, time and project management skills
    A thirst for learning and always looking for development opportunities
    Familiarity with customer service, account management or sales environments
    Confidence using video conferencing including Zoom and MS Teams
    Experience with PowerPoint, Word and Excel is essential
    Working knowledge of , MS Dynamics or similar CRM would be an advantage
    Fluent spoken and written English

    Hybrid/flexible working model - 3 offices,
    ~ 25 days' annual leave
    ~ Life Assurance and a fabulous Employee Assistance Programme.
    ~ Private Healthcare for you - talk to us about adding your family
    ~ Discounts on various retail stores, gym memberships and a bike scheme.
    ~ There are 18+ languages spoken between us
    ~ No matter what stage you are in your career, at FullCircl you are viewed as an individual and given the opportunity to own your career.
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