- Passionately drive a continuous improvement culture to achieve breakthrough performance in quality, service delivery, cost, and growth
- Support the Area Service Leaders by continuously assessing team members, to identify any skill, knowledge, or behaviour gaps.
- Provide a high-quality service to our clients and actively contribute to the overall improvement of the Service Department and identify new opportunities.
- To assist in fault diagnosis when required across our full machine portfolio and to aid the engineers in repairing/resolving faults and learning how to do so for future reference.
- To ensure that whenever possible all work is completed at the first visit ensuring that every effort is made to prevent further breakdowns. If a return visit is necessary, this must be carried out at the soonest opportunity.
- Continually review multiple fault equipment and ensure that any machine that displays persistent breakdowns is given the highest priority regarding repair.
- Be aware of any potential cases of client dissatisfaction and take appropriate action to avoid the potential becoming actual dissatisfaction.
- Deal with any complaints in an appropriate manner ensuring they are addressed as quickly as possible including reporting these to your line manager.
- Provide technical support / service call absence cover to a team of engineers.
- Undertake and deliver any project-based work as required.
- Actively support all others in reaching their targets and KPI's
- Process Stocktakes and report valuation to the Area Service Leaders
- Attend and positively contributed to structured and documented bi-weekly meetings with your team.
- Strong communicator and the ability to present information clearly.
- Strong leadership and decision-making abilities
- Ability to multi-task and manage tight timescales effectively.
- Impeccable attention to detail
- A strong team player but confident working independently
- Self-motivated and the ability to act upon own initiative.
- Ability to work well under pressure and process driven
- Professional, positive and hold high levels of integrity.
- The ability to prioritise work and pre-empt upcoming challenges and put the plans in place to prevent/overcome the challenges before they arise.
- Computer Literature with knowledge of excel, emails, powerpoint, word, and an appetite to learn and understand our database.
- 25 days holiday pa + bank holidays
- Life assurance of 2x yearly salary
- Security of 5-weeks paid sick leave
- Development opportunities available and clearly mapped career paths
- You're supported by a strong leadership team
- Company phone and laptop are provided
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Mobile Merchandiser/Joy Ambassador
Found in: Talent UK C2 - 1 day ago
Selecta Hemel Hempstead, United Kingdom Full timeAbout Selecta · Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Joy Ambassador to join our team and ensure a high level of customer service provid ...
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Senior Relief Vending Operative/ Joy Ambassador
Found in: Talent UK C2 - 1 day ago
Selecta Hemel Hempstead, United Kingdom Full timeSelecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Senior Relief Vending Operative/ Joy Ambassador to join our team and ensure a high level of custome ...
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Senior Field Service Engineer/Technical Joy Ambassador
Found in: Talent UK C2 - 1 day ago
Selecta Hemel Hempstead, United Kingdom Full timeWould you like to join an innovative global industry leader and food tech pioneer? We are hiring a Senior Technical Joy Ambassador to join Selecta UK&I, to support the Area Service Leader and Field based Technical Joy Ambassadors with technical and client support across our portf ...
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Mobile Vending Operative/ Joy Ambassador
Found in: Talent UK C2 - 1 day ago
Selecta Westminster, United Kingdom Full timeAbout Selecta · Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Joy Ambassador to join our team and ensure a high level of customer service provid ...
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Membership Manager
Found in: SonicJobs Direct Apply UK - 2 days ago
Corecruitment International London, United Kingdom Full timeCOREcruitment is working with a hospitality members company with several sites across the UK including Central London. They are looking for a Members Manager to join their team in London This is a great opportunity to join a growing company. You must be a people-person, fun-lovin ...
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Membership Manager
Found in: SonicJobs Direct Apply UK - 3 days ago
Corecruitment International Reading, United Kingdom Full timeCOREcruitment is working with a hospitality members company with several sites across the UK including Reading. They are looking for a Members Manager to join their team in Reading This is a great opportunity to join a growing company. You must be a people-person, fun-loving, org ...
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Order Processing Administrator
Found in: Talent UK C2 - 1 day ago
Selecta Hemel Hempstead, United Kingdom Full timeSelecta is an innovative global industry leader and food tech pioneer, which runs as a 24/7 food & drink distribution and technology led powerhouse with 2021 reported revenues of over €1billion. Selecta provides millions of moments of joy to its end consumers throughout Europe. A ...
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Customer Experience Executive
Found in: Talent UK C2 - 1 day ago
Selecta Hemel Hempstead, United Kingdom Full timeSelecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Customer Experience Executive to join our newly formed Client Experience Department. · About Selec ...
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HR Business Partner-Global E-Commerce
Found in: Appcast UK C C2 - 1 day ago
TikTok London, United KingdomAbout TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. · Why Join Us · Creation ...
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HR Business Partner-Global E-Commerce
Found in: Ziprecruiter UK C2 - 2 days ago
TikTok London, United KingdomJob Description · About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. · Why J ...
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Brand Ambassador
Found in: Appcast UK C C2 - 20 hours ago
KatKin Greater London, United KingdomJoin KatKin as a Brand Ambassador. And revolutionise the cat food industry. · Are you a passionate and outgoing person? Who can sink their teeth into a sales role? Do you have a hardcore love for cats? And want to make a serious impact on the cat food industry? Look no further. ...
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HR Business Partner
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Human Resources Business Partner
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Brand Ambassador
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Head of IT Service Delivery EMEA
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Poole & Partners Ltd London, United KingdomJob Description · This is not a BAU role, you would be working for one of the worlds largest and fastest growing Tech business to implement service improvement, cost optimisation and increased efficiency across their IT Support teams. · You will have a team of 30+ within IT Suppo ...
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HR Business Partner
Found in: Ziprecruiter UK C2 - 10 hours ago
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Associate Category Manager Licensed Consumer Products
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Brand Ambassador
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Human Resources Business Partner
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Arlettie Paris London, United KingdomCompany Presentation · Pioneering and distinctive, Arlettie has been captivating audiences with its exclusive private sales for over 20 years. Creating exceptional gatherings, Arlettie has emerged as a European leader both in showrooms and online. Our spaces in Paris, London, and ...
Senior Field Service Engineer/Technical Joy Ambassador - Hemel Hempstead, United Kingdom - Selecta
Description
Would you like to join an innovative global industry leader and food tech pioneer? We are hiring a Senior Technical Joy Ambassador to join Selecta UK&I, to support the Area Service Leader and Field based Technical Joy Ambassadors with technical and client support across our portfolio. As a Senior Technical Joy Ambassador you will proactively liaise with our Internal and external stakeholders along with Manufacturers to ensure we deliver exceptional client service, achieve budget, and develop our people.
Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.
Responsibilities:
Requirements
Benefits
Applicants for the role must have the Right to Work in the UK permanently. Please apply for consideration- we look forward to reviewing your CV.
