- Actively handling complaints in an effective manner within timescales in accordance with the complaint handling procedures
- Checking all new complaints on a daily basis, ensuring these are distributed to the team and that they are handled within company policy to achieve validation, investigation and negotiation in accordance with level of expertise/authority and responsibility of staff
- Supporting and ensuring compliance with Lloyds and FCA regulations
- Promoting a culture of communication and staff involvement.
- Investigating the underlying cause of complaints and trends, making recommendations for improvements to systems and/or training requirements.
- Are aware of and act upon all Compliance matters, eg Disability Discrimination, Data Protection, Proceeds of Crime, Risk etc
- Ensure that TCF is a part of the organisations culture and behaviours and consistently works to promote this.
- Represent the correct values and culture of the group.
- Support Health and Safety through highlighting issues.
- Engage in own self development.
- Provide relevant MI to managers at all levels and present findings where appropriate.
- Training and Support
- Flexible employee benefits including a range of discounts from retailers
- Bonus opportunities
- Annual salary review
- Opportunities to progress your career with ERS
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Customer Relations Consultant
10 hours ago
ERS Administration Services Swansea, United KingdomOverview: · **About us** · ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standa ...
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Customer Relations Consultant
1 day ago
Zest Recruitment and Consultancy LLP Swansea, United Kingdom Permanent, Full timeZest Recruitment and Legal Consultancy have an exciting opportunity for a Customer Relations Consultant to join a leading Insurance business based in Swansea (on site parking). The business operates on a hybrid working pattern of 3 days in the office 2 days working from home. · T ...
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Consultant Relations Administrator
1 day ago
IQUW Group Swansea, United KingdomWe recognise that for some, motor insurance is more than just a must-have; That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer's needs. · The Customer Relation ...
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Customer Relations Consultant
2 weeks ago
IQUW Group Swansea, United Kingdom Part time, Full timeAbout us · ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn ...
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Medical Secretary
1 day ago
Swansea Bay University Health Board Swansea, United KingdomWe have an exciting opportunity for a permanent full time Medical Secretary to join the Burns and Plastics team based in Morriston Hospital. We are a very busy and friendly team and are looking to engage two individuals to take on this busy and varied post. The post holders will ...
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Medical Secretary
1 week ago
Swansea Bay University Health Board Swansea, United KingdomWe are very pleased to be able to advertise for a full time/permanent medical secretary post within our Spinal Surgery service. · The successful applicant will work alongside a well established group of Medical Secretaries who support the Spinal Team in Morriston Hospital. · The ...
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Medical Secretary
5 days ago
Swansea Bay University Health Board Swansea, United KingdomAre you looking for a new challenge? Do you want to be part of a service that is continuously developing and looking for new ways to better serve our patients? Are you organised and have good typing skills? Do you like working as part of a busy team? Are you friendly and caring? ...
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Medical Secretary
1 week ago
Swansea Bay University Health Board Swansea, United KingdomTo provide a comprehensive, high quality medical secretarial and administrative service to the Consultant(s) their medical team and specialist nursing teams, and other health professionals. To co-ordinate and maintain arrangements to facilitate the patients progression along a de ...
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Sales Representative
3 days ago
Alternative Energy Services Swansea, United Kingdom**WALES SALE REPRESENTATIVE** · We are looking to for a passionate solar sales consultant to join our growing solar installation company. As a solar sales consultant, you will have the first contact with our customers, providing them with information about our products and the be ...
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Private Patient Support Officer
1 week ago
Swansea Bay University Health Board Swansea, United KingdomAn exciting opportunity has arisen within the Planned Care Team for a Private Patient Administrative Support Officer. · The post holder will be responsible for providing a courteous and professional service that complies with procedural guidelines and quality standards. The role ...
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Medical Secretary
1 week ago
Swansea Bay University Health Board Swansea, United KingdomFixed term / Secondment for 12 months due to funding · If you are an SB Health Board employee this post will only be offered on a secondment basis and you will need to have gained your line managers approval for the secondment prior to going to interview. · To provide a comprehen ...
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Arrhythmia Co-ordinator
3 days ago
Swansea Bay University Health Board Swansea, United Kingdom**Job Summary/Job Purpose**: · The administrator post will work closely with the multidisciplinary team including Primary and Community care, Arrhythmia Nurses, Consultant Cardiologist's, secretarial and diagnostic team to deliver a comprehensive support service for patients requ ...
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HR Business Consultant
3 days ago
Driver and Vehicle Licensing Agency Swansea, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £32,603**Job grade**: · - Higher Executive Officer**Contract type**: · - Permanent**Business area**: · - Human Resources and Estates Directorate**Type of role**: · - Human Resources**Working pattern**: · - Flexible working, F ...
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Gynaecology Oncology Medical Secretary
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Medical Secretary
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Lower Limb Reconstructive Microsurgery Fellow
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Sales Design Consultant
6 days ago
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Las St3+ General Surgery
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Las St3+ Trauma and Orthopaedics
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Swans Foundation Fans Fund Coordinator
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Customer Relations Consultant - Swansea, United Kingdom - ERS
Description
Overview
The Customer Relations Consultants provide an excellent claims service through the resolution of any reportable complaints, including those addressed to the Chief Executive, Lloyds the FOS or any other relevant regulatory body. To negotiate the settlement of claims in an efficient, fair and economical manner in accordance with the policy wordings. Effecting a speedy recovery of the underwriters outlay.
They also advise complaint handlers in the operational areas on handling strategies, regulations and requirements. Dealing with referrals through effective coaching, development and feedback.
You will be:
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What you'll get in return
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