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    Customer Advisor Training - Luton, Bedfordshire, United Kingdom - Bionic Services Limited

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    Description

    Job Title:
    Customer Service Advisor
    Luton (hybrid working)

    We're building a one-stop shop for business essentials, powered by smart technology and world-class human service giving them an experience so good that they trust Bionic to sort all their business needs for them.

    To support our continued growth and exciting plans, we're looking for Customer Service Advisors to join our Customer Service Enquiries Team in supporting customers through their interactions with Bionic.

    The Customer Service Team ensures our customers have a great journey with Bionic, that they're satisfied, and their experiences are consistently of a high standard.

    This is an excellent opportunity to join a high-performance team within a rewarding department, into roles offering training and personal development.

    As a Customer Service Advisor your day-to-day responsibilities will include:

    Updating queries with detailed and high-quality notes, to provide accurate records of customer interactions.
    such as managing and optimising inbound call volume, to ensure efficient customer service delivery.
    Ensuring customer satisfaction by consistently providing professional and personalised support

    Adhering to regulatory standards, including but not limited to Data Protection and Financial Conduct Authority (FCA) Guidelines, to maintain compliance and protect customer information.

    Prior experience in a customer service role
    Excellent telephone manner, you'll be able to build a rapport quickly and show understanding and empathy where needed
    Energy industry experience would be a bonus
    We are Bionic, the UK's number one business comparison and switching service. To do this, we combine world-class human service with smart technology and data.

    This means our tech-enabled experts can quickly match business owners with the best deals on their business essentials – energy, connectivity, insurance, and finance.

    We also partner with leading price comparison websites, including Compare the Market, MoneySuperMarket, Uswitch for Business, and , who trust us to provide their business energy switching services.

    Private healthcare cover
    Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
    25 days annual leave plus the 8 UK bank holidays, increasing with tenure
    ~1 paid family/religious day of leave per year - following successful probation period
    ~Option to buy/sell up to an additional 3 days leave per year

    Enhanced maternity, paternity or shared parental leave
    ~2 days off for your wedding upon joining, and up to 5 days after 2 years' service
    ~ Flexible working options & a hybrid work approach

    Financial wellbeing

    Auto-enrolled salary sacrifice pension scheme
    Life assurance
    Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
    Cycle to work scheme
    Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
    Long service awards
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