- Serve as the primary point of contact for technical enquiries and support requests related to perimeter protection solutions for solar plants.
- Conduct thorough analysis and root cause identification of technical problems, working closely with clients to resolve issues in a timely manner.
- Assist with the installation, configuration, and commissioning of perimeter protection systems at client sites as needed.
- False Alarm Management of remotely monitored CCTV systems.
- Performance review of remotely monitored CCTV systems and reporting areas of improvement to the wider team and clients.
- Your experience and skills as the new
- Strong understanding of electronic systems, network infrastructure, and software applications.
- Experience of perimeter protection systems, CCTV, access control, or related security technologies is highly desirable.
- Customer-focused mindset with a commitment to delivering high-quality service and getting things right, first time.
- Willingness to travel to customer sites for on-site service, support and installations, and flexibility to work out of hours / stay away from home if required.
- Performance based compensation
- Wellbeing support
- Additional perks (Bonus Day off to celebrate your birthday)
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Remote Technical Support Engineer - Northampton, Northamptonshire, United Kingdom - Recruit 2 You
Description
Our client is seeking a skilled Technical Support Engineer to join their team based in Northampton. You will provide technical assistance and support for perimeter protection solutions.As the new Technical Support Engineer, you will play a critical role in ensuring the optimal performance and functionality of our client's systems, as well as delivering exceptional service to their clients.
Your responsibilities as the newTechnical Support Engineer:
Technical Support Engineer:
* 3+ years of experience in technical support or engineering role, preferably in the field of security systems or industrial automation.
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