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Customer Service Representative - London, United Kingdom - LILY & ROO
Description
Customer Service RepresentativenFull time - 9am - 5pm Monday to FridaynLocation - WatfordnSalary - £22,000+About Us:
LILY & ROO is a fast-growing e-commerce jewellery company, dedicated to delivering exceptional beauty and craftsmanship in our products to our customers worldwide.
Our commitment goes beyond just the aesthetics of jewellery; we aim to provide a shopping experience that leaves a lasting impression, making every interaction with us special.
We believe in nurturing talent, innovation, and exceptional service standards.Role Overview:
As a Customer Service Representative, you'll be the first point of contact for our customers, playing a crucial role in shaping their experience with our brand.
Whether it's answering queries via live chat, responding to emails, or turning around less-than-perfect experiences into memorable ones, your role is pivotal in maintaining and enhancing our reputation for first-class customer service.
Responsibilities:
Provide timely, empathetic, and efficient customer service via live chat and email, ensuring customer queries are resolved satisfactorily.nWork closely with the customer service team to learn and implement best practices for handling customer inquiries and complaints.nTurn challenging customer interactions into positive experiences, aiming for resolution and customer satisfaction.nUnderstand and effectively communicate our brand values and product information to customers.nCollaborate with different teams (e.g., production, fulfilment and marketing) to ensure customer needs are met and feedback is acted upon.nParticipate in training and development opportunities to enhance your skills and knowledge in customer service and our product range.nMaintain and grow our 4.5 Trustpilot rating.
Requirements:
Fluent in verbal and written English.nExcellent communication skills, both written and verbal, with a keen eye for detail and the ability to maintain a positive tone of voice.nStrong interpersonal skills, with the capacity to empathise with customers and tailor responses to individual needs.nAbility to work efficiently and effectively, managing time well to handle high volumes of customer interactions.nA team player with a great understanding of the role's requirements and the drive to exceed expectations.nOpenness to feedback and commitment to continuous improvement in service standards.nNo previous experience in customer service is required, but a willingness to learn and a proactive attitude are essential.
Benefits:
Comprehensive training designed to equip you with all the skills necessary to excel in your role.nA dynamic and supportive team environment where innovation and creativity are encouraged.nOpportunities for career advancement within the company.nEmployee discounts on our beautiful range of jewellery products.
How to Apply:
If you're passionate about providing exceptional customer service and are excited to grow with a vibrant team in the e-commerce jewellery space, we'd love to hear from you.
We are committed to creating a diverse and inclusive environment and encourage applicants from all backgrounds to apply. LILY & ROO are an equal opportunity employer.
