Modern Apprentice - Motherwell, United Kingdom - North Lanarkshire Council

North Lanarkshire Council Motherwell, United Kingdom

6 days ago

Description

Modern Apprenticeship – Customer Service - 2 positions

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

Apprenticeships play an important role in our organisation and provide people in our communities with a route in to a challenging and rewarding career with North Lanarkshire Council.

We aim to be a true reflection of the communities we serve, which is why encouraging talent from all backgrounds to join North Lanarkshire Council is important to us. We've found that Apprenticeship opportunities are one of the very best ways to equip people with the skills they need to succeed. You'll be able to make a difference for our communities doing work that really matters.

What's the role?

North Lanarkshire Council, as one of Scotland's largest local authorities, is committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.

Our first point of contact for many of our customers is the newly established Customer Service Hub. The Customer Service Representative role involves responding to a wide range of enquires in relation to council services. Enquiries are mainly received by telephone but will include email and social media enquiries. Our customers are being supported to move towards digital communication channels so this is an exciting time to join our team and shape our customer experience.

This 12-month modern apprenticeship will provide you with the information and skills you need to give our customers the best experience you can. Although you'll be hybrid working, your training will be face to face and you'll work as part of a supportive team, developing key skills in communication and customer service, whilst building a valuable knowledge of Council Services.

As part of this apprenticeship, you'll undertake a SCQF Level 6 in Customer Service. This Apprenticeship would appeal to you if you're keen to work in a fast paced, front-line customer service role with a passion for helping people. It would also appeal to you if you want to have a positive impact on our community, assisting residents to access Council services that can make their life easier and perhaps improve their digital skills.

What do I need?

We do look for you to have excellent communication and IT skills and the ability to take ownership for the decisions you make. You should have English and at least three other qualifications at National 5 level or above, bands A-C. We look for Apprentices who can help us deliver our exciting ambition and plans for North Lanarkshire. During the selection process we'll look for you to demonstrate the key strengths we know you'll need to be successful; ambition, determination, adaptability, personality, ownership, be pro-active and show willingness to learn.

In accordance with Government Guidelines, you'll need to be aged at the point of starting the apprenticeship) or if you have additional support needs or are care experienced you'll need to be aged between at the point of starting the apprenticeship).

Pay Information

SVQ Level 3/4– 16-17 year - £6.40 per hour

SVQ Level 3/4 – years - £8.60 per hour

SVQ Level 3/4– 21+ years - £11.44 per hour

Please access the link below to a recruitment pack below for job description and employee specification.

For further information contact

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