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    S&T Installation Manager - United Kingdom - Project Start Recruitment

    Project Start Recruitment
    Project Start Recruitment United Kingdom

    3 weeks ago

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    Description
    Installation Manager (Commercial & Domestic Gas)

    They have been providing buildings support to local authorities, social landlords, NHS trusts and private sector clients for over 40 years.

    they have a proven track record of delivering successful mechanical, electrical and security services and solutions to our commercial and domestic clients, with whom we have developed longstanding partnerships.

    Responsible for the daily running and management of their Installation Department through the effective use of resources, Installing Domestic Gas Boilers and Renewable Heating.

    To monitor customer service targets as well as planning areas of improvement or development within the department to ensure business needs are met whilst maintaining a high level of customer satisfaction.

    Responsible for all jobs raised within contracts and monitoring for KPI management checks, ensuring timely completion and preparation of corresponding paperwork
    Overseeing and managing the "Contract Diary" of appointments
    On boarding and providing training for new employees department-wide
    Raising and allocating specialist subcontractors as needed, ensuring compliance with client requirements
    Chasing subcontractors for engineer reports, updating systems, and informing clients
    Planning and coordinating multiple work streams, managing H&S risks
    Overseeing large programmes and projects, including client liaison and attending project meetings
    Compiling contract data and client correspondence reports, including KPI reporting
    Using client databases to raise jobs, update information, and request target extensions
    Pricing new tenders/work streams and researching new business opportunities
    Managing updates on Client/Manufacturer portals and notifying boiler installations
    Compiling completed jobs and updating spreadsheets/programmes for financial budgets
    Handling complex customer complaints or inquiries
    Previous experience managing Installation programmes and reactive works (Ideally in Social Housing environments)
    Positive and flexible approach to work
    Possession of a full UK driving licence and access to a car, due to office location
    #
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