- Work in partnership with Quality, Health, Safety and Environmental team to ensure that QHS remains the number one priority, by working within the guidelines of an Active Risk culture.
- Ensure that service excellence is delivered, which includes the following
- Assist the Operations Manager to identify routing efficiencies and capacity, to improve and enhance revenue and productivity.
- Ensure proactive and effective customer communication.
- Build and maintain a high performing culture through effective driver communication and engagement.
- Create a customer excellence approach & culture
- Provide advice to customers in respect of service and recycling options.
- Resolve day to day customer service issues in a professional and timely manner.
- Ensuring all operational key performance indicators are met and improvement plans are implemented where appropriate, specifically relating to Customer Service and WIMs KPIs
- Implement service practices that meet the customers' needs
- Work closely with Regional and National Account Managers, CET and the Sales Team to maintain and foster good customer relations.
- Maintain a "zero harm" safety culture within depots
- Ensure service delivery, in line with customer expectations;
- Ensure Veolia legal compliance on site - WTD and transport compliance
- Lead, manage and develop all direct reports
- Ensure operational efficiencies
- Implement standard and Veolia work practices to ensure activities conform with company policy, procedures and relevant legislation;
- Previous experience of operating within a similar industry; waste/transport/logistics
- Experience operating within a customer-centric environment
- Able to demonstrate a strong understanding of transport compliance and WTD
- Good communication skills communicating with people of all levels specifically including drivers and frontline employees
- Ability to organise a busy workload and operate at a fast pace Working with a quality management system e.g. ISO
- Managing transport compliance
- Experienced IT Skills, MS Office 2000 and the ability to adapt to Google
- Managers CPC desirable
- Proactive on knowing upcoming legislation changes and remains up to date on activities and changes within our sector
- Knowledge of operating other waste management facilities
- Intermediate-level IT skills
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Senior Service Coordinator - Newhaven, United Kingdom - Veolia
Description
Senior Transport Service CoordinatorSalary: Competitive, plus annual performance bonus and other Veolia benefits
Hours: 40 hours per week Monday - Friday (Includes some bank holiday & weekend work on a rota basis)
Location: Newhaven
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who sees the world in a similar way to take up an exciting Senior Service Coordinator role in our Newhaven team.
Because of our responsibility when it comes to leading change, resourcing takes every single one of us, and this is how you can play your part. And if you're keen to see the difference you can make, this role will suit you perfectly.
It doesn't matter if you're looking to overhaul the industry, or just do a good day's work. We know that everyone here at Veolia can help us work alongside our communities, look after the environment in small and big ways, and contribute towards our inclusive culture.
What will you be doing?
What are we looking for?
Desirable:
Apply today, so we can make a difference for generations to come.
We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+.
This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.
We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.
Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
