- Responsible for the provision of a seamless guest experience by providing considered and personalised service.
- In collaboration with the Guest Relations Manager, review and improve the guest journey in response to guest feedback.
- To ensure a high level of engagement with guests throughout their stay to make them feel at home and to create a warm experience.
- Ensure the Front of House team are aware of business in the hotel through use of the arrivals list, prayer sheet, function sheets, occurrence diary or Duty Manager log by hosting a daily morning meeting and using other internal communication channels.
- Ensure all VIPs are flagged accordingly with the correct VIP status, traces & amenities applied on Hart and to conduct research on each guest.
- Check all VIP rooms ensuring that all hotel standards are met and that the appropriate amenities are in place.
- Provide appropriate welcome cards / crave tablet messages to the guests to ensure special occasions are recognized.
- Ensure the VIP arrivals list is up to date and prepared one week in advance and that any relevant information is communicated to the necessary departments.
- Be the ambassador in the hotel for guest profiling, ensuring that all information is captured in the correct way and entered onto the HART PMS system, this information is used to enhance the guest's experience and is to be communicated to relevant departments.
- Update guest profiles in HART and proactively use the information stored to support the guest experience, improving and personalising the guest journey accordingly.
- Handle and oversee complaints, ensuring appropriate action is taken to resolve these and to ensure guest satisfaction is maintained, concluding with guest follow-up.
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Customer Service Assistant
3 days ago
Ernest & Co Recruitment Winchester, United KingdomDo you live in the Winchester area? Are you looking to join a friendly team and work in a supportive environment where you work collaboratively with others? · The role of Customer Service Assistant will suit someone who has at least 6 months/1 years working experience within the ...
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Customer Service Assistant
6 days ago
CRA Group Ltd Winchester, United Kingdom**More about the role**: · Could you bring your Spark to Eurest? Here's what you need to know before applying: · **Your key responsibilities will include**: · - Preparing delicious, high-quality food that delights our clients and customers · - Serving customers, ensuring they rec ...
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Customer Service Assistant
4 days ago
Josie's Winchester, United KingdomJosie's is a thriving independent business with locations in Winchester, Bishops Waltham, Petersfield and Romsey. Josie's create breakfast/brunch and lunch with sandwiches and freshly baked cakes. · Josie's are currently looking for full time Customer Service Assistants to join t ...
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Customer Services Assistant
3 days ago
Appcastenterprise Hampshire, United Kingdom**More about the role**: Could you bring your spark to Eurest? Here's what you need to know before applying: · **Your key responsibilities will include**: · - Preparing delicious, high-quality food that delights our clients and customers · - Serving customers, ensuring they recei ...
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Food Service Assistant
1 week ago
John Lewis Stockbridge, United KingdomTo work as part of the hotel team to deliver and maintain a first rate guest experience through the focus on the delivery of market leading customer service. To add value to the efficient and profitable running of your hotel in order to achieve your business and personal objectiv ...
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Food Service Assistant
2 days ago
John Lewis Stockbridge, United KingdomDue to working time regulations, applicants must be 18 years or over to apply. · To work as part of the hotel team to deliver and maintain a first rate guest experience through the focus on the delivery of market leading customer service. To add value to the efficient and profita ...
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Visitor Services Assistant
4 days ago
Hampshire County Council Romsey, United Kingdom**Job Details**: · **Salary Range**: £23,115 - £24,140 pro rata, per annum (actual salary: £8,746 - £9,134 per annum) · - **Work Location**: Sir Harold Hilliers Gardens, Romsey · - **Hours per Week**:14 · - **Contract Type**:2 x Temporary (1 x 6 months and 1 x 12 months)**Closing ...
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Customer Service Assistant
6 days ago
CRA Group Ltd Romsey, United Kingdom**More about the role**: · Could you bring your Spark to Chartwells? Here's what you need to know before applying: · **Your key responsibilities will include**: · - Preparing delicious, high-quality food that delights our clients and customers · - Serving customers, ensuring they ...
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Service Assistant
2 days ago
LINET Fareham, United Kingdom**Job Title: Customer Service Assistant (Service)** · **Location: Segensworth** · **Department: Customer Service Hub** · **Reporting To: Customer Service (Service) Supervisor** · **OVERALL PURPOSE**: · To pro-actively undertake customer support service activities for the range of ...
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Service Assistant
2 days ago
Taylor Commercial Repairs Ltd Compton, United Kingdom**Service Assistant** · Office Service Assistant required for busy, family run, workshop and mobile HGV repairs and maintenance provider. We are looking for an enthusiastic, motivated individual, who feels they would have an interest in and be able to learn the concepts of vehicl ...
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People Pay Services Assistant
13 hours ago
NHS South Central and West Commissioning Support Unit Eastleigh, United KingdomThe role will administer new starters, changes of assignment and terminations for the organisation including Integrated Care Boards (ICB) An opportunity has arisen to work as part of a busy team providing administration support and maintenance of the Electronic Staff Record (ESR) ...
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People Pay Services Assistant
13 hours ago
NHS South Central and West Commissioning Support Unit Eastleigh, United KingdomThe role will administer new starters, changes of assignment and terminations for the organisation including Integrated Care Boards (ICB) An opportunity has arisen to work as part of a busy team providing administration support and maintenance of the Electronic Staff Record (ESR) ...
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Customer Service Assistant
4 days ago
Josie's Bishops Waltham, United KingdomJosie's is a thriving independent business with locations in Winchester, Bishops Waltham, Petersfield and Romsey. Josie's create breakfast/brunch and lunch with sandwiches and freshly baked cakes. · Josie's are currently looking for full time or part time Customer Service Assista ...
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Customer Service Assistant
1 week ago
Connected Abodes Ltd Southampton, United KingdomWe are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be responsible for providing exceptional service to our customers and ensuring their needs are met in a timely and profes ...
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Customer Service Assistant
1 week ago
Page Personnel - UK Southampton, United KingdomStarting Immediately · - Local role based in Southampton · **About Our Client**: · Our client is a national container and site accommodation supplier, with headquarters in the city of Southampton, Hampshire. We cover the entire UK through strategically located depots across the c ...
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Customer Service Assistant
6 days ago
Vanguard Ventures Southampton, United KingdomBe part of something bigger, join a team that promotes a positive work culture and values ethical businesses. Vanguard Ventures is looking for a dedicated Customer Service Assistant to join their pro-active Events and Promotions team. · YOUR ROLE · As a Customer Service and Event ...
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Customer Service Assistant
2 days ago
Vanguard Ventures Southampton, United KingdomJoin our team as a Customer Service Assistant and embark on a rewarding journey of providing exceptional customer service. We are seeking a dedicated individual to warmly greet our valued customers, share product insights, and guide them through a delightful shopping experience. ...
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Customer Service Assistant
6 days ago
Vanguard Ventures Southampton, United KingdomJoin our team as a Customer Service Assistant and embark on a rewarding journey of providing exceptional customer service. We are seeking a dedicated individual to warmly greet our valued customers, share product insights, and guide them through a delightful shopping experience. ...
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Customer Service Assistant
1 week ago
Tenpin Southampton, United Kingdom**Come join our fantastic team.** · We love to entertain It's in our DNA... and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars in ...
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Facilities Services Assistant
2 days ago
Clarke Willmott LLP Southampton, United Kingdom**Vacancy details** · We have an exciting opportunity for a full time Facilities Services Assistant to join our Facilities Management Team in our modern offices in Hedge End. · **Role**: Facilities Services Assistant · **Location**: Southampton · **Hours**: Full-time · **Term**: ...
Guest Services Assistant - Sparsholt, United Kingdom - Exclusive Hotels and Venues
Description
The role will be responsible for...