Jobs

    Clinical & Quality Assurance Lead - Manchester, United Kingdom - The Portfolio Group

    The Portfolio Group
    The Portfolio Group Manchester, United Kingdom

    2 weeks ago

    The Portfolio Group background
    Description

    Portfolio is proud to represent a trusted health and wellbeing network that has positively impacted over 15 million lives. They are currently looking to hire an Helpline Counsellor to join their team. This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organization as a Quality Assurance Lead.

    Job Title: Quality Assurance Lead
    Company: Portfolio

    The individual will be responsible for ensuring the quality and clinical effectiveness of structured counselling sessions conducted by practitioners. They will have their own structured case load (20%) and work closely with the Clinical Support Manager and Co-ordinator Lead to maintain high standards set by BACP and guidelines.

    Responsibilities:

    • Complete quality assessments on counselling sessions by affiliate counsellors
    • Handle own case load of counselling sessions
    • Attend CPD sessions for continuous learning
    • Conduct training with the Case Management team
    • Provide support and oversee clinical feedback
    • Assist in managing clinical feedback from service users
    • Liaise with the Clinical Support Manager for feedback and improvement
    • Review risk level movements by affiliate counsellors

    Requirements:

    • Minimum diploma level 4 in Counselling & 150+ counselling hours
    • Registered member of BACP or equivalent
    • Ability to work with deadlines and multitask
    • Proficient in computer literacy
    • Experience in assessing clinical practices

    Benefits:

    • BACP (or equivalent) membership and accreditation covered
    • Up to 60 per month for supervision
    • Inhouse supervision
    • Monthly incentives and weekends away
    • 25 Days Holiday + Bank Holidays
    • Birthday Off/Mental Health Day
    • Profit Share Scheme
    • Perkbox staff discount scheme
    • Christmas bonus and more perks
    • Social events and free treats
    • Private health insurance after 5 years' service
    • Life Insurance and discounted eyecare


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