Jobs

    Training & Quality Assurance Lead - Manchester, United Kingdom - The Portfolio Group

    The Portfolio Group
    The Portfolio Group Manchester, United Kingdom

    2 weeks ago

    The Portfolio Group background
    Description

    Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team.

    Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.

    This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as a Quality Assurance Lead.

    The individual will be responsible for the quality and clinical effectiveness of structured counselling sessions that are completed by practitioners.

    The individual would be working with the Clinical Support Manager and Co-ordinator Lead to ensure that structured counselling conducted by both the Affiliate Counsellor network and EAP counsellors meets the high standard set by BACP and guidance and procedures.

    Completing quality assessments on the clinical effectiveness, efficiency, and appropriateness of structured counselling sessions that are completed by the affiliate counsellor
    Within 20% of the time, completing own case load of structured counselling sessions
    Regularly attend CPD, that can be provided by company, to ensure knowledge and understanding of different counselling approaches
    Conducting training with the Case Management team to ensure that their knowledge and understanding is at of a high level
    Reviewing, where appropriate, risk level movements completed by affiliate counsellors, to ensure that practitioners are following risk and safeguarding policies
    Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
    High level of computer literacy
    Ability to work with telephony and CRM systems
    Relevant experience of completing quality assessments of clinical practices
    BACP (or equivalent) membership and accreditation paid for
    ~ BACP CBD Hub
    ~ Monthly incentives such as weekends away
    ~ 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service)
    ~ Birthday Off/Mental Health Day
    ~ Profit Share Scheme
    ~ Perkbox (staff discount scheme)
    ~ Christmas bonus after 3 years of service
    ~ Contributory Pension Scheme
    ~ Allied Pride Network
    ~ Social events throughout the year
    ~ Free breakfast on Mondays
    ~ Fresh fruit delivered to the office each week
    ~ Private health insurance after 5 years' service
    ~ Life Insurance
    ~ Discounted eye test
    ~ Discounted glasses/contact lenses prescription


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