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    Key Holder - Edinburgh, United Kingdom - The Estée Lauder Companies Inc.

    The Estée Lauder Companies Inc.
    The Estée Lauder Companies Inc. Edinburgh, United Kingdom

    3 days ago

    Default job background
    Part time
    Description
    reflecting a credible and professional Brand image to all internal and external consumers at all times

    • contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
    Consistently deliver Brand service and sales expectations at all times

    • Answer the phone in the correct manner and deal with consumer queries accurately
    • Tailor make experience to meet consumer needs providing alternatives and additional items and online, where appropriate
    • Understand and deliver daily and weekly and Brand KPI's
    • Effectively deliver Brand Services as required
    • Demonstrate a thorough understanding of the Brand and product
    • Required to attend operations and stock management training
    • Responsible for the opening of the store and beginning preparations for the day (FSS only)
    • Responsible for closing and securing the store/counter at the end of the shift
    • Follow Brand/store procedures when receiving, checking and unpacking deliveries and actioning stock movements
    • Effectively follow the replenishment process within agreed timeframes
    • Accurately action promotions and discounts as per guidelines and/or instruction
    • Adhere to the daily/weekly deployment rota
    • Keep abreast of company/store information by means of workplace, team briefs, newsletters or any other forums the Brand utilises
    • Adhere to all communicated company standards, Policies and Procedures
    Offer support and training to colleagues where appropriate whilst ensuring own responsibilities are fulfilled

    • Understand the company culture and promote the Brand image at all times
    • Display a high standard of conduct, performance and behaviour at all times, in line with company guidelines, policy and procedure
    Adhere to store/company Security Policy and Procedures and take personal responsibility

    • Adhere to store/company Health & Safety Policy and Procedures ensuring compliance to legal responsibilities and obligations
    • Follow fire safety procedures and understand how to use associated equipment safely
    • Follow and help to organise evacuation/emergency procedures where appropriate
    Passion for Brand


    • Schedule:
    Part-time


    Shift:
    Variable

    We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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