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    Loyalty Scheme Manager - Liverpool, United Kingdom - Prima Group

    Prima Group
    Prima Group Liverpool, United Kingdom

    3 weeks ago

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    Description
    An exceptional opportunity has arisen to join one of North West's leading housing associations.

    As a Scheme Manager you will deliver a first-class intensive housing management service, in an independent living scheme for people aged over 55, based within a local setting, operating within a performance management framework.

    Provide person centred intensive housing management services to customers living in our older persons independent living schemes.

    Signpost customers and families to appropriate support and care agencies for advice on guidance should their needs no longer be met by housing related services.

    Provide high quality, generic advice on all neighbourhood management services and processes

    Support colleagues within the Income Team to ensure that we maximise income collection, providing advice and guidance on debt management and welfare benefits to customers when necessary.

    Effectively manage the building and associated communal services.
    Provide cover across all schemes, when required, for daily calls and occasional visits to the housebound during office closedowns.
    Effectively monitor risk within the scheme and escalate incidents to the appropriate lead officer in a timely manner.

    Develop and promote a culture of engagement and involvement within the scheme by working with customers and colleagues to help shape the Prima service offer.

    Experience of working in an older person's independent living environment
    Knowledge of the network of care services available through various agencies
    GCSE Grade C or equivalent qualification in maths and English
    Performance Focused.
    Healthcare scheme
    Salary sacrifice scheme for qualifying staff
    Pension scheme
    24 days annual leave plus bank holidays and 4 Concessionary Days over the Christmas period.
    35-hour week Monday-Friday
    Fully flexible working arrangements - hybrid working from the office and from home
    Free parking on site at Prima's two offices
    We strive to be an equal opportunities employer that values diversity and strives to achieve dignity at work. Prima Group is signed up to the Disability Confident Scheme and the Caring Business Charter.

    As such, we guarantee to interview all disabled applicants and those care experienced young people, who meet the minimum criteria for the vacancy.

    If you wish to apply in a different format, I.e. a video, please visit our website to see how or (url removed)/work-for-us

    Please visit our website for more information about Prima Group
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